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91 SBI Cards & Payment Services Jobs
Manager - Regional Collections Manager, Collection
7-12 years
Ahmedabad
1 vacancy
Manager - Regional Collections Manager, Collection
SBI Cards & Payment Services
posted 16hr ago
Job Role Insights
Fixed timing
Key skills for the job
Job Description
- Devise vendor allocation strategy for the CD/region and ensure appropriate capacity addition basis future business inflows in line with ACR guidelines
- Ensure adequate legal interventions on the portfolio
- Ensure various critical segments as defined by business are reviewed and performance is driven on them
- Conduct regular performance review with Vendors and Area collection managers for all critical metrics to track the portfolio health and performance trends
- Ensure judicious use of hardship tools and adherence to the settlement waivers both on rate and value
- Conduct ongoing field visits on critical accounts and ensure proper documentation in Collect24 system of all field visits and telephone calls to customers
- Raise red flags in a timely manner basis deterioration in portfolio health indicators/frauds and raise timely alarms on critical incidents as per the compliance guidelines
- Reinforce compliance standards with area collection managers and vendors to drive adherence to code of conduct
- Ensure all guidelines mentioned in the SVCL are adhered to and that process hygiene is maintained at aligned agencies
- Ensure all customer complaints received are closed within time frame
- Conduct thorough due diligence while onboarding/offboarding/renewing a vendor and all necessary formalities are completed prior to allocating
- Ensure monthly cost provisions are reported as per timelines
- Identify upcoming markets in accordance with the Sales growth plan and evaluate setting up/expanding operations basis volumes
- In cases pertaining to Banca delinquencies, collaborate with partner bank branches in respective locations to track customers
- Portfolio Coverage
- Resolution Rate
- Normalization/Roll back Rate
- Settlement waiver rate
- Absolute Recovery
- Settlement waiver rate
- Extraction Rate
- ACM CAPE
- ROR
- Regulatory Customer complaint %
- Vendor SVCL Audit adherence
- Process adherence as per MOU
- Analytical Ability
- Stakeholder Management
- Problem Solving
- Result Orientation
- Process Orientation
Employment Type: Full Time, Permanent
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