Manager - Third Party Risk Management (8-12 yrs)

About the company Kelly Outsourcing & Consulting Group (KellyOCG) is a leading provider of global talent management solutions leading the way especially in Managed Service Provider (MSP), Recruitment Process Outsourcing (RPO) and Business Process Outsourcing (BPO) solutions .

We are proud of our reputation for doing things differently - through the services we deliver and the people we attract.

Our commitment to our clients is to help them attract incredible talent, just as we want like-minded people who are committed, passionate and just love to deliver amazing results, to be part of our success!.

The Third-party Risk Management Supervisor is responsible for overseeing the work of a team of individuals who are assessing, monitoring, and managing third-party risks that may impact the organization.

The role supports risk and compliance functions within the company's Law, Risk, Compliance, and Communications Department and is primarily responsible for day-to-day third-party risk management activities.

Third-Party Risk Activities:

- Conduct comprehensive risk assessments of existing and potential third-party vendors, partners, and suppliers to identify and evaluate potential risks.

- Monitor and evaluate the performance of third-parties to ensure compliance with company and regulatory requirements.

- Identify and escalate any critical risks or issues related to third-party relationships to the appropriate stakeholders for immediate attention and resolution.

- Stay informed about industry trends, regulatory developments, and best practices in third-party risk management to proactively identify and address potential risks and challenges.

- Collaborate with internal stakeholders, including legal, procurement, global security, compliance, and information security teams, to ensure that third-party relationships align with the organization's risk management framework.

- Complete team activities as needed to cover absences, work-load shifts volume.

- As subject matter expert, actively engage in new process roll-out, and develop documentation and materials to ensure process changes are cascaded to team members.

- Audit work instructions and keep current based on process changes due to improvements and efficiencies.

- Third-Party Risk Management Strategy and Operations.

- Regularly review and update the third-party risk management framework to incorporate industry best practices and regulatory changes.

- Provide regular reports and updates to management on the status of third-party risk assessments, including any identified issues or potential areas of concern.

- Maintain a centralized repository of third-party information, including third party service providers, vendors, assets, and partners, and related risk assessments, audit reports, and remediation plans.

- Lead due diligence and risk assessment of third parties to assess third party risks.

- Manage tasks and workflow of team to ensure timely completion/resolution re-prioritizing specific activities as needed.

- Manage department metrics and reports including report delivery, gap analysis, and remedy implementation.

- Identify cost and time efficiencies to ensure continuous improvement.

- Team Management Activities.

- Responsible for the day-to-day employee relations of third-party risk management staff.

- In coordination with Department management, assist in the process of interviewing selecting and hiring new staff members.

- Approve timecards and manage time-off requests to ensure department functions are operational.

- Conduct regularly scheduled huddles/staff meetings with direct reports.

- Routinely audit staff performance and recommend improvements.

- Execute change management.

- Train/re-train team members and develop and keep training material current.

- Manage overall staff performance, establish performance goals, conduct performance reviews, and develop tools and methodologies to improve performance as needed.

- Coach and counsel as needed.

- Engage HR and Department management as needed for action and/or performance improvement plans.

- Engage in separation activities as applicable.

- Manage department organization charts, matrices, and activities.

- Overall Risk Management Activities.

- Assist in preparation and presentation of materials to Kelly departments or Enterprise Risk Management (ERM) leaders as needed.

- Proactively seek process improvements reflective of risk tolerance for Speed to GP, cost reduction, efficiency gain and value.

Skills required:

- Ability to lead, manage and motivate, and work in a team environment.

- Experience developing, scaling, and leading a third-party risk management program.

- Significant experience with risk domains related to third-party risk management, including Privacy, Information Security, Compliance, etc.

- Familiarity with relevant frameworks and standards, including ISO, NIST, etc., and familiarity with relevant laws and regulations, including GDPR, CCPA, anti-corruption, anti-bribery, and anti-trafficking.

- Strong analytics skills and attention to detail.

- Good communication skills (verbal and written).

- Proficient skills in MS Office, in particular Excel.

- Ability to analyze data and make sound business decisions.

- Ability to work effectively in a team and collaborate with various stakeholders.

- Ability to prioritize task and ensure most critical activities are addressed.

- A sense of urgency in resolving system/client/process issues.

- Excellent customer services skills (prefers experience managing in a customer service environment).

- Ability to evaluate workloads and manage staff resources.

- Ability to provide accurate and timely reports to various audiences.

- Experience with data analysis and reporting tools.