Senior Manager - Regional Collections Manager, Collection Field South

Performance

• Responsible for driving the multi due stage portfolio performance, aligned to the operating plan across non metro locations in respective state, through a team of Agency managers and Collection Vendors.
• Motivation and maintaining minimal attrition for team of Area Collection Managers aligned to respective zone to drive consistency in performance
• Manage Collection efficiencies/ Resolution/ Product of flows/ NCL /Settlement waivers/ Extraction rate and other portfolio health indicators
• Formulating collection strategies for the state basis market dynamics, portfolio spread/segmentation and business requirements.

Productivity/Growth

• Identify upcoming markets in accordance with the Sales growth plan and evaluate setting up/expanding operations basis volumes; Raise timely red flags on sourcing quality ensuring portfolio hygiene
• Collaborate with State Bank of India branches in respective locations
• Identify and develop channel partners to create effective field force as per the required capacity
• Reviewing agency payouts, ensuring standardization productivity within cost budget
• To remain abreast with Industry norms trending. Ensure competitive benchmarking, identifying opportunities for simplification and growth
• Development and implementation of portfolio treatments to maximize performance on the portfolio
• Headcount planning basis productivity metrics in line with the organization s business goals and objectives allocate accordingly across teams / vendors; Evaluate expansion of FTE presence / penetration on new upcoming markets

People

• Responsible for leading team of Agency Managers for effectively driving field collections
• Hiring: Ensure head count planning basis portfolio size, upcoming markets and operating plan
• Grooming: Mentor, Develop upskill talent as per process requirements; align team members to need based training interventions; providing needed exposure to high potential resources for retention and succession planning for self
• Create talent pool for effective replacement hiring to manage attrition; Succession planning for self and high potential resources
• Driving a structured team engagement plan and team bonding activities to ensure ensuring high motivational levels and achievement of team objectives goals
• Regular performance review with Vendors and Area collection managers for all critical metrics to track the portfolio health and performance trends
• Communicate targets timely across teams/ vendors
• Performance Management: Timely SMART Goal setting with ongoing rigour for achievement of team goals
• Timely monthly/quarterly feedback session in addition to MYR/EMS completion for the team

Compliance.

• Ensure compliance with business policy, collections procedures and audit requirements
• Reinforcing compliance standards with area collection managers and vendors to drive adherence to code of conduct
• Monitor compliance and audit requirements at vendor premises during location visit

Measure of Success.

• Resolution Norm/Roll back %
• POF
• Cost of Collection
• Compliance score

Skill Sets Required

• Should possess strong execution skills along with ability to identify root causes of problems; generate and evaluate alternative solutions; implement problem resolutions quickly and effectively with fact-based decisions
• Strong team management and vendor management skills.
• Forecasting skills
• Good communication and interpersonal skills with evidence of teamwork and collaboration
• Excellent listening, problem solving, analytical skills and Conflict management skills

Must have Qualifications

• Post-Graduate / Graduate Degree or equivalent educational qualifications
• Credit Card knowledge along with good understanding of Collection Processes

Relevant Experience in Field

• Having 6-8 years of total experience, 3-4 years Team management experience in Collections.

Preferred Industry

• Credit Card Collections