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Engaged Employer

SAP

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4.2

based on 1.7k Reviews

Video summary

Proud winner of ABECA 2024 - AmbitionBox Employee Choice Awards

Top Rated Large Company - 2024

Top Rated Internet/Product Company - 2024

305 SAP Jobs

Cloud Delivery Lead

SAP India Pvt.Ltd

4.2

based on 1.7k Reviews

10-15 years

Bangalore / Bengaluru

1 vacancy

Cloud Delivery Lead

SAP

posted 14hr ago

Job Role Insights

Flexible timing

Key skills for the job

Data Analytics Back Office Salesforce Consulting Cloud Computing Incident Management

+ 3 more

Job Description

The S/4HANA Cloud Customer Engagement Principal (CEP) will be the senior lead responsible for effectively positioning S/4HANA Cloud services and offerings to customers. They will work throughout the Customer Lifecycle with a focus on pre-sales and value management to achieve long term customer success. This includes acting as evangelist for our Services portfolio as well as identifying and positioning targeted sales opportunities in collaboration with the License and Services Field Sales teams.

The CEP will help to manage customer expectations through understanding their challenges moving to a standardized public cloud environment. During this process, you will define the delivery model to make customers successful. This is a key role which requires deep understanding of ERP process across functional borders, as well as a sales and service-oriented attitude.

What youll do:

Plan and personalise the customer journey thus ensuring customer success for S/4HANA Cloud
Key member of the S/4HANA Cloud Delivery Practice who will help to manage customer expectations through understanding their challenges moving to a standardized public cloud environment
Provide our customers key insight and direction related to how S/4 HANA Cloud (transformation) projects are run using SAP Activate & best practices

Demand Generation

Ensure customers understand the unique selling points and the value that is provided by SAP s S/4HANA Cloud offerings
Act as an S/4HANA Cloud thought leader, developing content pieces that can be leveraged in the marketplace to drive customer/ prospect demand for the solution and services
Review license pipeline, qualification and service attach for the Services portfolio
Support pre-sales activities (both license and services); Establish and actively manage executive-level relationships with key customer stakeholders (LOB and IT)

Execution

Scope customer requirements and develop detailed solution approaches to meet customer s business requirements and be accountable for the outcome
For each qualified opportunity, provide S/4HANA Cloud solution positioning, high level solution design, and services engagement structure
For each won opportunity, drive the transition to delivery execution to support SAP s implementation responsibilities

Enabling Scale

Create assets to support a scalable cloud delivery model, which helps to achieve lower & more predictable service costs, ensure high quality, speeds up time to value and is both partner and customer friendly
Develop & institutionalize DBS S/4HANA Cloud sales best practices with service account managers & AE s across Japan

What youll bring:

Responsible for end to end delivery of projects,Customer engagement, Incident Management, resolving escalations & strong project Management skills.
Able to build strong professional credibility both internally and externally, by effectively managing and developing relationships
Demonstrated leadership, organizational and interpersonal skills; the ability to work well with people from different disciplines with varying degrees of technical experience
Competence in clear, concise and tactful communication with senior executive management, clients, peers and team members
Understanding of cloud, hosted services, and SaaS/ PaaS models as well as cloud -based commerce and business networks
Experience with SAP Services end to end implementation (from services sales to delivery)

Preferred

Previous roles which will be helpful for a successful start include (not limited to): Project / Program Manager, Engagement Architect, BTS, Services Sales
Thorough knowledge of the S/4HANA Cloud solution, Services portfolio, customer use cases, competitive environment and knows what it takes to be successful
S/4 HANA Public cloud experience is preferred.

Professional Experience

10+ years demonstrated industry/solutions knowledge and expertise in breakthrough positioning and the delivery of value-added content and thought leadership
10+ years customer facing experience with involvement in sales areas
2+ years experience in a Cloud line of Business (eg. IaaS or Pass or SaaS) is preferred
3+ years experience in evaluating new business development opportunities in new or emerging markets .