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Engaged Employer

SAP

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4.2

based on 1.7k Reviews

Video summary

Proud winner of ABECA 2024 - AmbitionBox Employee Choice Awards

Top Rated Large Company - 2024

Top Rated Internet/Product Company - 2024

309 SAP Jobs

Support Associate

SAP India Pvt.Ltd

4.2

based on 1.7k Reviews

3-5 years

Bangalore / Bengaluru

1 vacancy

Support Associate

SAP

posted 14hr ago

Job Role Insights

Flexible timing

Key skills for the job

Data Analytics Supply Chain Management Consulting SAP ABAP Analytical Chemistry Ariba

+ 3 more

Job Description

This position is within the Global Remote Service Delivery (RSD) organization, which provides SAP Enterprise Support and SAP Enterprise Support Cloud Editions customers with the relevant methodology and content to drive their innovation agenda based on industry business models requirements; thus providing value realization, resulting in increased customer satisfaction, contract retention and renewals. The role of the Service Consultant Enterprise Support is to ensure excellence in regional customer delivery via the tasks and responsibilities outlined below.

What youll do:

Work with a highly experienced team of technical experts within the Premium Hub CoE RSD Unit
Perform root cause analysis and provide solutions to customers in complex environments for specific fields/areas/solutions
Deliver remote Continuous Quality Check (CQC) services or Expert Guided Implementation services as technical/functional expert for broad area of topics
Collaborate with teams in other regions and/or functions across the globe
Actively provide customer feedback to development based on delivery
Support our customers in their transformation to S/4HANA (on premise or cloud) and/or to the Cloud
Be engaged on the latest technologies and SAP products
Be accountable for projects and services and deliver Enterprise Support services / projects
Drive new initiatives and activities
Develop new service contents, trainings, specifications and documentation
Find learning opportunities in daily tasks by staying curious and open to new experiences that will improve technical and functional knowledge.

What you Bring:

3-5 years of relevant experience in SAP products and technology required.
Exposure to project/delivery experience on SAP Cloud solution in any one functional area like Success Factors, Ariba, CX, IBP (Digital Supply Chain), SAC. Relevant module specific certification would be a plus
Strong programming knowledge especially in SAP technologies such as object oriented programming in ABAP, databases, CDS ODATA and SAP Fiori.
Strong knowledge of databases (database design, efficient queries).Database performance tuning & administration (preferably HANA) would be required.
Ability to interpret & explain SAP Early Watch Alert (EWA) reports to customer would be a plus.
Understanding of Data Volume Management (DVM) techniques & basic knowledge on Data Archiving in SAP HANA systems would be a plus
Ability and willingness to learn and scale up in focus areas within SAP like S/4 HANA and SAP Cloud platform
Excellent verbal, written and presentation skills required as this is a customer facing role in delivery.
Work with geographically distributed teams seamlessly.
Ability to transfer business requirement into a realizable technical requirement and support in content development is a plus
Proven knowledge about SAP Services & Support Portfolio

Educational Qualifications and Skills/Competencies

Degree in Computer Science, Information Systems, Physics, Maths, Engineering or similar
Functional and Technology Experience in one of SAP cloud solutions, such as SuccessFactors, Ariba, CX, Digital Supply Chain (IBP), S/4HANA Cloud etc
Technology: ABAP / Netweaver (Basic to Advanced knowledge)
Application: S/4 HANA SAP Cloud Platform or SAP Cloud Applications
Programming skills
Database skills - SAP HANA
Proficient English language skills
Technical inquisitive nature with strong analytical and problem-solving skills

Employment Type: Full Time, Permanent

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