Senior Cloud Operations Specialist ECS Technical Operations

As Operations Specialist You Are Responsible For.
Drive the programs and initiatives to improve the KPI/SLAs.
Handle service escalations..
Build action plans and make operational decisions on policies, tactics, and critical talent to the function's business success, to ensure strategic delivery..
Drive and deliver teams established annual goals and develop frameworks to ensure critical key performance indicators for the team are met..
Build strategic partnerships with key decision makers in customer partner organization..
Working towards automating various day to day operational tasks.
Planning, setup, implementation, and operation of SAP technologies achieving ambitious SLA.
Handling the OnCall duty.
Process improvement on the daily operational activities.
Able to coordinate and orchestrate the work between the teams..
Strong collaboration with other units within and outside ECS units.
Knowledge of workflow automation.
IT Tools, Methods Processes.
Vendor Management.
Reporting Analytics Capabilities.
Preferred Skills.
13+ year work experience in Infrastructure and Automation.
5+ yearsexperience in service delivery in global teams.
2+ year experience in Server management and SAP Applications.
Experience in handling the Managed Service Delivery model..
Managing the operations and 24/7 delivery unit.
Understanding and working experience in SLA/KPIs.
Familiar with ITIL concepts of Service Management, Change Management and Root Cause Analysis.
Understanding of hyperscalers concepts.
De-escalation experience on IT incidents and requests.
Driving the large programs and initiative to achieve the strategic goals...