Technical Operations Manager (TOPS)

Interactive Brokers is seeking to set up a new Global Technical Operations team branch in our Mumbai office

We are looking for two (2) experienced managers who are motivated to build a local team, be part of a global team, and act as "player/coaches" as the team grows

You'll be part of an international team, but uniquely, you will be the first TOPS team in Mumbai, so you will have the opportunity to grow our team and service model in India

While located in India, you will cover our global locations as part of our "follow the sun" operational model

To offer the finest online trading experience in the world, Interactive Brokers must monitor, maintain and support (with vigilance) our software, systems, and other crucial business technology around the clock and across the globe

Interactive Brokers maintains a small team of cross-trained and exceptionally responsible individuals who are not bound to one specific skill or discipline and value working under the direction of industry experts to resolve complex issues with particular technology, hardware and software components

Are you passionate about technology? Then apply today!

Your Responsibilities

Hands-on management, training, and development of a small team of operators

Support and leadership for hiring a team of operators as the team grows

Shifts and on-call scheduling

Monitor various aspects of the Interactive Brokers global brokerage system in real time

Analyze, troubleshoot, escalate and resolve brokerage system operational issues

Participate in Post-Incident review in collaboration with architecture and infrastructure teams

Provide 2nd-level technical support to internal teams

Monitor Batch Job Scheduler and troubleshoot failed or delayed jobs

Analyze existing business workflows and participate in developing new monitoring tools and automated process monitoring

As part of the team, act as the primary escalation point for all brokerage system technical issues

Key Requirements

Strong communication skills, with English as the primary language

5+ years of experience managing a technical team of 3-5 people in an operational environment

Willingness to be an operator and a coach

A Bachelor's or apprenticeship in a technical discipline

A working knowledge of general computing concepts, networking, the Linux operating system and related technologies

The ability to analyze and solve problems promptly and accurately in a fast-paced environment

Experience with Unix / Linux style command line interfaces

Previous experience with scripting languages (e g

, Shell, Perl, Python)

Desire to explore and learn new concepts, systems and technologies

Additional Information

This role will require weekend work on rotation and multiple shifts during the week

All shifts are required to be in the office

Company Benefits & Perks

Competitive salary package

Performance-based annual bonus (cash and stocks)

Group Medical & Life Insurance

Modern offices with free amenities & fully stocked cafeterias

Monthly food card & company-paid snacks

Hardship/shift allowance with company-provided pickup & drop facility*

Attractive employee referral bonus

Frequent company-sponsored team-building events and outings

Depending upon the shifts

The benefits package is subject to change at the management's discretion

Company Overview

Interactive Brokers Group, Inc

(Nasdaq: IBKR) is a global financial services company headquartered in Greenwich, CT, USA, with offices in over 15 countries

We have been at the forefront of financial innovation for over four decades, known for our cutting-edge technology and client commitment

IBKR affiliates provide global electronic brokerage services around the clock on stocks, options, futures, currencies, bonds, and funds to clients in over 200 countries and territories

We serve individual investors and institutions, including financial advisors, hedge funds and introducing brokers

Our advanced technology, competitive pricing, and global market help our clients to make the most of their investments

Barron's has recognized Interactive Brokers as the #1 online broker for six consecutive years

Join our dynamic, multi-national team and be a part of a company that simplifies and enhances financial opportunities using state-of-the-art technology