Service Delivery Operations Representati

Project Role :Service Delivery Operations Representati


Project Role Description :Assign and manage work assignments, drive people management activities for the delivery team. Manage service delivery quality and cost.
Must have skills :System Monitoring Tools & Techniques


Good to have skills :NA
Minimum 3 year(s) of experience is required


Educational Qualification :15 years full time education

Must have Skills:Automic/UC4 , One Automation batch operations and scheduling

Good To Have:Automic/UC4 Administration activities, Automic Scripting,shell scripting

Roles & responsibilities :
Reviewing the ticketing queue if any new request from application teams
Creation and Modification of Batch Jobs in Automic/UC4
Testing of batch job in Non production Environment before moving into Production system
Creating change request for Job update/edit, creation and deletion
Scheduling calendar in Automic/UC4
Suspend batch job on Client Request
Batch jobs need to be postponed or preponed according to outage window, During Outage.
Taking care of if any Adhoc requests in Automic/UC4
Integrating of new batch job with another existing batch job
Escalation to administration team if any intermittent issues with in the application
Troubelshooting job failures
Maintaining the SLA's of the tickets(response & resolution) time by 99%
Reports generation and sending to different towers
Ability to create jobs, design workflows, events, and schedules as per business requirement.
Handle issues, client calls and resolve issues effectively and guide team internally where needed.


Qualifications

15 years full time education