Service Management Lead

Project Role :Service Management Lead


Project Role Description :Lead the delivery of programs, projects or managed services. Coordinate projects through contract management and shared service coordination. Develop and maintain relationships with key stakeholders and sponsors to ensure high levels of commitment and enable strategic agenda

Must have skills :System Monitoring Tools & Techniques


Good to have skills :NA
Minimum
7.5 year(s) of experience is required


Educational Qualification :15 years full time education
Must have Skills:Automic/UC4 , One Automation batch scheduling and adminstrationGood To Have:Automic Scripting, shell scripting and Team BuildingRoles & responsibilities :Experience in Automic Engine (UC4) platform administrationHave hands on experience on Automic(UC4) Administration (User provisioning, monitoring and bug fixes)Good hands-on Automation Engine (UC4/Automic) upgrade and migrations.Experience in installing, configuring Automation Engine, Agents Plug-ins or adaptors for UC4Experience in Remote Agent Installations & Agent troubleshooting in UC4/AutomicPerform the changes as per business requirement and perform Patching activities on Automation EngineExperience in calendars creations and maintenance in UC4/AutomicResolving high priority issue related to UC4/Automic components.Responsible for maintaining and improving the system's stability and reliability, health checking, system upgrades, troubleshooting, scripting and automation of manual process.Perform maintenance activitiesL3 level of activities in Job Scheduling Environments Primary:UC4/AutomicSound knowledge to recommend suggestions that will comply with standards and best practicesIdeation to automate repetitive tasks and process.Experience in improving the performance of the jobs by optimizing the underlying resources/design/setup.Troubleshooting agent issues, WP & CPs by analyzing logs; Creating, managing, and triaging on vendor tickets.Experience in Automic Scripting, basic shell scripting.Work with clients to understand user requirements and convert them to job/plan design.Handle issues, client calls and resolve issues effectively and guide team internally where needed.End to end set up, installation, configuration and patching of UC4 environment, with expert knowledge on Automic architecture and utilities.

 
Qualifications 
15 years full time education