Service Delivery Operations Representati

Project Role :Service Delivery Operations Representati




Project Role Description :Assign and manage work assignments, drive people management activities for the delivery team. Manage service delivery quality and cost.


Must have skills :System Monitoring Tools & Techniques



Good to have skills :NA
Minimum

3 year(s) of experience is required



Educational Qualification :15 years full time education
Must have Skills:Automic/UC4 , One Automation batch operations and schedulingGood To Have:Automic/UC4 Administration activities, Automic Scripting,shell scriptingRoles & responsibilities :Reviewing the ticketing queue if any new request from application teamsCreation and Modification of Batch Jobs in Automic/UC4Testing of batch job in Non production Environment before moving into Production systemCreating change request for Job update/edit, creation and deletionScheduling calendar in Automic/UC4Suspend batch job on Client RequestBatch jobs need to be postponed or preponed according to outage window, During Outage.Taking care of if any Adhoc requests in Automic/UC4Integrating of new batch job with another existing batch jobEscalation to administration team if any intermittent issues with in the applicationTroubelshooting job failuresMaintaining the SLA's of the tickets(response & resolution) time by 99%Reports generation and sending to different towers Ability to create jobs, design workflows, events, and schedules as per business requirement.Handle issues, client calls and resolve issues effectively and guide team internally where needed.


 Qualifications 

15 years full time education