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4 Idigital Hub Jobs

Technical Support specialist

1-4 years

Pune

1 vacancy

Technical Support specialist

Idigital Hub

posted 3mon ago

Job Description

  • A Technical Support Specialist plays a crucial role in providing technical assistance and support to customers and end-users
  • They help troubleshoot and resolve technical issues, answer inquiries, and provide guidance on the use of hardware, software, and other technical products or services
  • Responsibilities:Customer Support: Provide technical assistance and support to customers via phone, email, or chat
  • Respond to inquiries promptly, troubleshoot technical issues, and guide customers in resolving problems related to hardware, software, or other technical products
  • Issue Resolution: Identify, diagnose, and troubleshoot technical problems reported by customers
  • Resolve issues through effective problem-solving techniques, including remote troubleshooting, knowledge base utilization, and collaboration with internal teams
  • Technical Documentation: Create and maintain detailed documentation of common technical issues, troubleshooting steps, and solutions
  • Contribute to knowledge base articles, FAQs, and user guides to improve self-help resources for customers and the support team
  • Escalation Management: Escalate complex or unresolved technical issues to higher-level support teams or specialized departments
  • Ensure proper documentation and communication of escalated cases to ensure timely resolution
  • Product Knowledge and Training: Maintain up-to-date knowledge of the company's products, services, and technologies
  • Stay informed about new releases, features, and updates
  • Provide training and guidance to customers on the use of software applications or technical products

Employment Type: Full Time, Permanent

Read full job description

What people at Idigital Hub are saying

Idigital Hub Benefits

Free Transport
Child care
Gymnasium
Cafeteria
Work From Home
Free Food +6 more
View more benefits

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