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4 Idigital Hub Jobs

Technical Support specialist

Idigital Hub Pvt Ltd

1-4 years

Pune

1 vacancy

Idigital Hub

posted 1mon ago

Job Role Insights

Key skills for the job

Computer Networking SQL Cloud Computing Linux Administration HTML PHP

+ 2 more

Job Description

A Technical Support Specialist plays a crucial role in providing technical assistance and support to customers and end-users
They help troubleshoot and resolve technical issues, answer inquiries, and provide guidance on the use of hardware, software, and other technical products or services
Responsibilities:Customer Support: Provide technical assistance and support to customers via phone, email, or chat
Respond to inquiries promptly, troubleshoot technical issues, and guide customers in resolving problems related to hardware, software, or other technical products
Issue Resolution: Identify, diagnose, and troubleshoot technical problems reported by customers
Resolve issues through effective problem-solving techniques, including remote troubleshooting, knowledge base utilization, and collaboration with internal teams
Technical Documentation: Create and maintain detailed documentation of common technical issues, troubleshooting steps, and solutions
Contribute to knowledge base articles, FAQs, and user guides to improve self-help resources for customers and the support team
Escalation Management: Escalate complex or unresolved technical issues to higher-level support teams or specialized departments
Ensure proper documentation and communication of escalated cases to ensure timely resolution
Product Knowledge and Training: Maintain up-to-date knowledge of the company's products, services, and technologies
Stay informed about new releases, features, and updates
Provide training and guidance to customers on the use of software applications or technical products