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CFE Consultant
SAP
posted 1mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
As a CFE Consultant, you will work with a portfolio of customers primarily in the North America region.
You will work as a subject matter expert, communicating a variety of topics, ranging from data collection for creation of site reviews to support tickets to projects.
You will do site analysis data collection, manage and maintain customer configurations and other value-added services for care services for the customer.
You will work as a subject matter expert, communicating a variety of topics, ranging from data collection for creation of site reviews to support tickets to projects.
You will do site analysis data collection, manage and maintain customer configurations and other value-added services for care services for the customer.
Understand your client s business requirements in order to compile a site review document, support configuration and data collection requirements exceed client expectations.
You will Support site reviews, complete data gathering for supporting site review activities
As requested, communicate (via phone, chat or online case/email/project) with the client, discussing goals, priorities, product roadmap, monthly releases and positioning additional services for identified gaps.
Support front line consultants (Select care managers, account managers etc.
) for ensuring consistent data collection for site analysis.
) for ensuring consistent data collection for site analysis.
Provide assistance to the front-line managers on their data needs.
Make yourself consistently available to assist with customer requests (research, respond and act) as needed for your customers.
Support front line consultants (Select care managers, account managers etc.
) for ensuring consistent data collection for site analysis.
) for ensuring consistent data collection for site analysis.
Provide assistance to the front-line managers on their data needs.
Make yourself consistently available to assist with customer requests (research, respond and act) as needed for your portfolio of customers.
Coordinate conference calls with customers and SAP Concur technical resources to expedite troubleshooting when needed.
Work on Customer issues, cases and support in communicating accordingly with R&D teams.
Excellent communication and presentation skills
Analysis and troubleshooting skills
Excellent knowledge on SQL, Python and any other programing languages will be given preference.
Ability to be able to manage and deliver small projects where SAP Concur features will be implemented
Meet your team
- Managing care services customer working for US customers (Working hours: 6:00 PM - 3:00 AM IST)
- Concur select care services team is a shared services team which works with mainly large North American customers who have procured the highly premium Select Care or Advanced Care service.
- This team support Select care managers in all aspects of select care life cycle.
- The work goes beyond the boundaries of care services, it involves working on cases and projects as deemed necessary depending on volume
Employment Type: Full Time, Permanent
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What people at SAP are saying
Rating based on 21 Consultant
reviews
Anonymous · Consulting
in Bangalore / Bengaluru
Likes
work life balance
- Salary - Excellent
+6 more
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nothing much, its all good
Consultant salary at SAP
reported by
192
employees
with 3-12
years exp.
₹9
L/yr - ₹34.1
L/yr
53%
more
than the average Consultant Salary in India
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What SAP employees are saying about work life
based on 1.7k employees
Flexible timing
Monday to Friday
No travel
Day Shift
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