IT Technology Senior Consultant

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IT Technology Consultant - Service Execution Owner for Alert Management of SAP Enterprise Cloud Services Delivery - Technical Operations

For the Delivery Center in Bangalore, India, we are looking for an IT Technology Sr. Consultant with a strong technical background (Basis / Database expert) to drive various continuous improvement and optimization projects within Event Management.

The Role

As an IT Technology Senior Consultant, you will be responsible for:

• Driving improvement projects / initiatives in Event Management area which includes proactive monitoring topics, monitoring & alert processing enhancement initiatives, validation + adaption of new technical solutions etc.
• Maintenance and management of monitoring environment by providing technical expertise and support.
• Presentation to senior management on service delivery, improvement initiatives, projects etc.
• Planning, setup, implementation and operation of SAP technologies achieving ambitious SLAs
• Proper documentation, definition of technical operational concepts and guidelines for the implemented SAP landscapes and roll out of this information/knowledge to the team
• Coordination with global delivery team / crisis handling / de-escalation initiatives
• Driving war rooms for critical escalations
• Excellent SAP technical skills for identifying and updating complicated situations not covered in documentation.
• Willing to learn new technology based on business need.
• Managing Partner weekly/monthly performance calibration.
• Identifying and implementing improvements to increase partner performance.

Role Requirements

You will need to be

• BE / B. Tech / MCA from a well reputed institute
• SAP NetWeaver Certified Technology Consultant/ SAP HANA Certified
• ITIL Foundation certified
• Project member in a large environment and able to work effectively in big and virtual teams
• Capable in technical documentation and creation of knowledge-based assets (KBAs)
• Customer centric
• Continuous learner and faster adopter of new technology / process
• Analytical and solution-oriented thinker
• Expert grade communicator with good networking skills
• Willing to work during APJ / EMEA working hours

We are looking for someone who has

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EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 412837 | Work Area: Information Technology | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.