IT Technology Services Senior Specialist

We help the world run better

What you`ll do:

You are part of a technical team with cross topics and working in the Monitoring CoE. Besides our SAP ECS standard delivery services, we offer in addition enhanced operations services (EOS) for dedicated customers, where monitoring is part of it.

In your role as a Senior Specialist working in the Monitoring CoE, you will have touchpoints with several technical aspects of Monitoring and work with the team on the enhanced monitoring offering.

The role includes:

• Expansion of our monitoring offering with a focus on feasibility in our environment
• Collaboration with different teams to address development and operation needs
• Ensuring high quality/reliability of the active and future monitoring checks
• Actively take over the implementation of new monitoring checks
• Presentation of the enhanced monitoring offering to customers and stakeholders

What you bring:

Do you have a SAP System Monitoring background? Are you pro-active, the ability to inspire others and convince them to see opportunities instead of problems? You have strong problem analysis and resolution skills as well as excellent English skills?

If this sounds like you, do you also bring:

• Knowledge of SAP Solution Manager/SAP Focused Run (Mandatory)
• Maintenance of Monitoring templates in Solution Manager/FRUN
• Basis knowledge for NetWeaver/No-NetWeaver based SAP Solutions and databases
• Good knowledge in SAP Application Monitoring
• Optional: Basic understanding of ECS/Cloud based processes and operations
• Flexibility, Openness, Reliability and willingness to grow and adapt in a dynamic working environment
• Knowledge in ITIL and Project Management methodology is a plus
• Good communication skills

Meet your team:

SAP Enterprise Cloud Services enables our customers to focus on driving innovation for the future with a focus on flexibility and simplification. We provide customers with a scalable and adaptable operating model, secure and resilient best-in-class technology, and IT governance to ensure production availability across the application and infrastructure landscape.

ECS Delivery is the operational organization and our XDU Delivery unit, of which you will be part, is responsible for all cross topics which are necessary to smoothly run the business. Our Unit runs Cross Projects, represents the Process Managers, operate the Tools Operation Control Center (TOCC) and taking care for Monitoring as well as for Data Quality Management.

Most of your team members are currently located in Germany and India, but whole ECS as stakeholder is distributed around the globe.

Bring out your best

We win with inclusion

SAP s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap. com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy . Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 409955 | Work Area: Information Technology | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.