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4.2

based on 1.7k Reviews

Video summary

Proud winner of ABECA 2024 - AmbitionBox Employee Choice Awards

Top Rated Large Company - 2024

Top Rated Internet/Product Company - 2024

294 SAP Jobs

IT Technology Services Senior Specialist

SAP India Pvt.Ltd

4.2

based on 1.7k Reviews

13-14 years

Bangalore / Bengaluru

1 vacancy

IT Technology Services Senior Specialist

SAP

posted 3mon ago

Job Role Insights

Flexible timing

Key skills for the job

Data Analytics Computer Networking SCM Operations Linux Administration Analytical Chemistry

+ 4 more

Job Description

We help the world run better

What you'll do

As an Outage Handling Senior Specialist, you will be responsible for:

Resolving incidents including major incidents (production and non-production systems) and analysis of the problem to find a permanent fix
Delivery and maintenance of complex SAP Landscapes by providing technical expertise and support.
Ready to work in shifts and weekends. (No night shift)
Presentation to senior management on incident trend, analysis and action plan
Planning, setup, implementation, and operation of SAP technologies achieving ambitious SLAs
Proper documentation, definition of technical operational concepts and guidelines for the implemented SAP landscapes and roll out of this information/knowledge to the team
Coordination of international teams in global projects / crisis handling / de-escalation initiatives
Driving war rooms for critical escalations
The expectation is that the role does not only concentrate on Basis / application issues but can own incident resolution end-to-end and work together with other teams and functions to resolve incidents faster

What you bring-

BE / B. Tech / MCA from a well reputed institute
SAP NetWeaver Certified Technology Consultant
ITIL Foundation certified
Project member in an international environment and able to work effectively in international and virtual teams
Capable in technical documentation and creation of knowledge-based assets (KBAs)
Customer centric
Continuous learner and faster adopter of new technology / process
Analytical and solution-oriented thinker
Expert grade communicator with good networking skills
Willing to work during APJ / EMEA working hours
4+ years of work experience / working knowledge in Basis / NetWeaver / Business Objects, Business Objects Data Services, etc.
Work experience in dealing with customer incidents
Working knowledge in UNIX/Linux environment, HANA DB, Sybase ASE, DB2 databases.
Good Knowledge of Network and Storage
Basic / Intermediate knowledge in one or more of the following products: Content Server, Convergent Charging, MDM, GK Software, OpenText, SAP Cloud Connector, TOMCAT, IIS, IDM, SCM Optimizer, SAP Mobile Platform, TREX, Business Connector
Exposure to ITIL framework
Experience of safeguarding Customer relationship

Meet the Team

As part of Enterprise Cloud Services (ECS), ECS Delivery (formerly HANA Enterprise Cloud Delivery) is responsible for running customer landscapes around the globe in a 24x7 operations model. We operate a variety of important and business critical SAP systems and applications embedded in an international delivery approach. We are responsible for building and operating the external customer systems for HEC.

Within ECS Delivery Technical Operations, Incident Management is a service area, with focus on improving customer experience with HANA Enterprise Cloud and ensuring at least 99. 99% availability, faster turn-around time, best-in-class quality with ambitious SLAs.

For the Delivery Center in Bengaluru, India, we are looking for an IT Technology Sr. Consultant as Basis / application support expert with a strong technical background for supporting incident management in the Managed Cloud Delivery environment. Driving continuous improvement is our focus to increase operation, availability and efficiency.