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Returnship: Technology Services Specialist
14-16 years
Bangalore / Bengaluru
1 vacancy
Returnship: Technology Services Specialist
SAP
posted 18d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
We help the world run better
What you ll do:
For the Delivery Center in Bangalore, India, we are looking for an IT Technology Consultant with a strong technical background (Basis / Database / SUSE LINUX expert) to drive service delivery and various continuous improvement and optimization projects within Incident Management.
As an IT Technology Consultant, you will be responsible for:
- Driving improvement projects / initiatives in Incident Management area which includes KPI improvement, quality improvement, validation + adaption of new technical solutions etc.
- Service management related activities to ensure efficiency and quality of service from the managed service providers.
- Contribution towards troubleshooting and de-escalation efforts.
- Presentation to senior management on service delivery, improvement initiatives, projects etc.
- Planning, setup, implementation and operation of SAP technologies achieving ambitious SLAs
- Proper documentation, definition of technical operational concepts and guidelines for the implemented SAP landscapes and roll out of this information/knowledge to the team
- Coordination with global delivery team / crisis handling / de-escalation initiatives
- Driving war rooms for critical escalations
What you bring:
You will need to be
- BE / B. Tech / MCA from a well reputed institute
- SAP NetWeaver Certified Technology Consultant/ SAP HANA Certified
- ITIL Foundation certified
- Project member in a large environment and able to work effectively in big and virtual teams
- Capable in technical documentation and creation of knowledge-based assets (KBAs)
- Customer centric
- Continuous learner and faster adopter of new technology / process
- Analytical and solution-oriented thinker
- Expert grade communicator with good networking skills
- Willing to work during APJ / EMEA working hours
We are looking for someone who has
- 6+ years of work experience / working knowledge in Basis / NetWeaver / Business Objects, Business Objects Data Services, Databases SAP HANA, SAP ASE, SUSE Linux etc.
- Cloud operations knowledge will be added advantage
- Working knowledge in UNIX/Linux environment, HANA DB and Sybase ASE databases.
- Expertise in the area of infrastructure / server management / Linux will be preferred
- Or one or more of the following products: Content Server, Convergent Charging, MDM, GK Software, OpenText, SAP Cloud Connector, TOMCAT, IIS, IDM, SCM Optimizer, SAP Mobile Platform, TREX, Business Connector
- Basic Knowledge in Network and Storage
Meet your team :
As part of Enterprise Cloud Services (ECS), ECS Delivery ( formerly HANA Enterprise Cloud Delivery ) is responsible for running customer landscapes around the globe in a 24x7 operations model. We manage wide variety of business-critical SAP systems and applications in a global delivery model. We are responsible to build and operate customer systems for ECS.
Within ECS Delivery Technical Operations, Incident Management is a service area, with focus on troubleshooting and resolving incidents created based on alerts or reported by customers. Scope of the same includes, on time detection & notification of outages, assist faster resolution of outages/critical incidents and driving troubleshooting, analysis and resolution of incidents and adherence to customer SLAs / internal KPIs.
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EOE AA M/F/Vet/Disability:
.
Requisition ID: 417385 | Work Area: Information Technology | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.
Requisition ID: 417385
Posted Date: Jan 21, 2025
Work Area: Information Technology
Career Status: Professional
Employment Type: Regular Full Time
Expected Travel: 0 - 10%
Location:
Employment Type: Full Time, Permanent
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What people at SAP are saying
Technology Service Specialist salary at SAP
reported by
2
employees
with 13-14
years exp.
₹26.8
L/yr - ₹34.3
L/yr
207%
more
than the average Technology Service Specialist Salary in India
View more details
What SAP employees are saying about work life
based on 1.6k employees
Flexible timing
Monday to Friday
No travel
Day Shift
SAP Benefits
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