Lead Business Transformation

Role & responsibilities

1. Strategic Leadership in Process Transformation

• Develop and execute a comprehensive strategy for end-to-end process optimization to enhance operational efficiency and customer satisfaction.
• Lead cross-functional initiatives to redesign workflows for scalability, cost-effectiveness, and improved service delivery.
• Align transformation efforts with overall business goals and growth strategies.

2. Championing Process Excellence

• Institutionalize process excellence methodologies, including:
• Lean: Enhance efficiency by eliminating waste and reducing process redundancies.
• Six Sigma: Apply data-driven techniques to minimize defects and improve quality.
• Kaizen: Promote a culture of continuous, incremental improvement.
• Agile: Enable iterative and adaptable approaches to process improvements.
• Build organizational capabilities by training and mentoring teams in process excellence tools and practices.

3. Leadership in Transition Management

• Oversee the transition and stabilization of operations, such as back-office services, customer support, or knowledge process outsourcing.
• Develop and implement comprehensive change management strategies to ensure seamless transitions.
• Monitor the success of transitioned processes, ensuring alignment with organizational KPIs.

4. Vendor and Alliance (V&A) Management

• Build and nurture strategic vendor and alliance partnerships to support operational and technology transformation goals.
• Negotiate contracts to optimize cost savings and value delivery while ensuring alignment with service-level agreements.
• Collaborate with partners to co-develop innovative solutions that enhance operational outcomes and customer experiences.

5. Go-to-Market (GTM) Strategy

• Design and implement GTM strategies for new services, technology solutions, and process innovations.
• Partner with sales, marketing, and operations teams to ensure effective positioning and adoption of new offerings.
• Develop business cases and present proposals to stakeholders to secure buy-in for GTM initiatives.

6. Automation and Digital Transformation

• Identify high-impact areas for automation and lead the implementation of RPA, AI, and other digital solutions to enhance operational efficiency.
• Drive the adoption of emerging technologies to optimize processes such as data management, workflow automation, and service delivery.
• Collaborate with technology teams to ensure successful integration and scalability of digital solutions.

7. Risk and Compliance Leadership

• Establish robust governance frameworks to ensure operational compliance with industry standards and regulations.
• Collaborate with risk management teams to proactively address potential vulnerabilities in processes and systems.
• Regularly review and update processes to align with evolving regulatory and operational requirements.

8. Stakeholder Engagement and Collaboration

• Serve as a trusted advisor to executive leadership on process excellence, automation, and transformation initiatives.
• Drive collaboration across internal teams, including operations, IT, and business units, to ensure alignment on goals.
• Build and maintain strong relationships with external stakeholders, including partners and clients.

9. Continuous Improvement and Innovation

• Embed a culture of continuous improvement using data-driven decision-making and employee engagement.
• Leverage performance metrics to assess the effectiveness of implemented changes and identify further improvement opportunities.
• Foster innovation through experimentation and the adoption of new ideas and technologies.

Preferred candidate profile

Experience:

• 10+ years of experience in operations, process excellence, or transformation roles within the service industry or ITES.
• Demonstrated expertise in managing large-scale transitions, implementing process improvement methodologies, and leading digital transformation.
• Proven track record of managing vendor and alliance relationships and executing GTM strategies.

Technical Expertise:

• Proficiency in process mapping tools (e.g., Visio, ARIS, BPMN) and analytics platforms (e.g., Power BI, Tableau).
• Knowledge of RPA platforms (UiPath, Blue Prism) and other automation technologies.
• Certifications in Lean Six Sigma, PMP, Agile, or equivalent methodologies are highly desirable.

Leadership Skills:

• Exceptional leadership and team management capabilities to oversee diverse and cross-functional teams.
• Strong negotiation and relationship management skills for engaging with senior stakeholders and partners.

Communication Skills:

• Outstanding written and verbal communication skills, with the ability to influence and align diverse stakeholders.

Perks and benefits

• Competitive salary package.
• Exposure to an international working environment.
• Opportunities for professional growth and skill enhancement.