ServiceNow CSM/ITSM Developer (4-7 yrs)

Desired candidate should have :

- Candidate should have good Admin / Configuration / Development hands-on expertise in implementing ITSM Applications such as Incident Management, Problem Management, Change Management, Knowledge Management, and Service Catalogs, SLA definitions, Dashboards & Reports.

- Experience working with various ServiceNow components including service requests, Business Rules, Client Scripts, UI Policies, UI Scripts, UI Actions, UI Pages, Script Includes, and Access Control Lists.

- Familiarity with email notifications, inbound actions, reports, gauges, and home pages.

- Worked on integrations using REST API and SOAP.

- Experienced in creating Catalog Items, Record Producers, and user guides.

- Skilled in creating and customizing complex workflows and custom workflow activities.

- Knowledgeable about Web services and REST.

- Proficient in debugging issues and fixing them.

- Knowledge in configuring the ESC page as per the taxonomy already developed as part of the platform architecture.

- Knowledge about Domain Separation and designing the Process and data flow within various domains and restricting as required.

- Experience in Discovery configuration and data mapping.

- Having ITIL Foundation certification & knowledge is an added advantage

Required :

- Bachelor's degree or equivalent combination of education and experience in Computer Science, Engineering, or related field.

- 4-7 years of experience in a similar role, will prefer one with Domain separated instance experience.

- Must have CSA (Certified System Administrator) and a CIS (Certified Implementation Specialist) Certification.

- ITIL Foundation certification is preferred.

- Strong knowledge and experience of ServiceNow platform and ITSM/CSM modules.

- Excellent problem-solving, and analytical skills.

- Excellent communication skills

- Should possess knowledge in Agile/Scrum methodology

- Knowledge of software development lifecycle (SDLC)

- Serves as a fully seasoned/proficient technical resource; provides tech knowledge and capabilities as team member and individual contributor.

Nice to have :

- ServiceNow advanced system administration, ServiceNow ITSM fundamentals,

- ServiceNow certified implementation specialist (CIS) in the following specialties: Hardware asset management, ITOM discovery, ITOM Service mapping, GRC, IRM, Vulnerability Response, Customer Service Management, and SecOps Security Incident Response.