CRM Manager (Male Candidate Preferable )

JOB DESCRIPTION:

Roles & Responsibilities:

• Responsible for the post-sales front-end as well as back-end activities from the office, starting from booking till possession.
• Responsible for obtaining approvals from HOD and management on new bookings after getting the first-level verification from the project team.
• Monitoring and auditing of new booking compliances, and process monitoring like welcome calls, mail, and couriers' timely delivery.
• Monitoring of requests sent to the backend team and making sure it is completed with accuracy and on time.
• Monitoring of files and records of new and old bookings. Every document should be recorded in a file and scanned.
• Follow-up with customers through calls/mail/Letters/WhatsApp for timely payment.
• Responsible for the timely refund to customers on cancellation of units, by coordinating with the accounts department.
• Responsible for customer retention or cancellations.
• Monitoring the timely shooting of SMS, Mail to customers for updates like Birthday reminders, festival wishes, etc.
• Responsible for supporting the HOD for Project approvals from the Banks.
• Responsible for relationship development with new banks and DSA for the home loan process.
• Responsible for the complete Home Loan process with the bank DSA.
• Execution of documents like ATS, TPT, PTM, and handover papers.
• Monitoring of Working on customers' Q/R/C and providing solutions within TAT.
• Meetings with escalated walk-in customers, channel partners, bankers, etc.
• Monitoring and ensuring timely handover formalities after complete payment and documentation.

Desired Candidate Profile (Male Candidate Preferable )

• Should have minimum experience of 7+ years in CRM in real estate Industry.
• Knowledge of the customer life cycle process in the Real estate industry.
• Excellent in communication (written as well as verbal) and presentation
• Tech-savvy and system-oriented