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Salesforce

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4.1

based on 831 Reviews

110 Salesforce Jobs

Customer Centric Engineering SMTS

Salesforce

4.1

based on 831 Reviews

4-9 years

Hyderabad / Secunderabad, Bangalore / Bengaluru

1 vacancy

Customer Centric Engineering SMTS

Salesforce

posted 12hr ago

Job Role Insights

Flexible timing

Key skills for the job

Salesforce Linux Administration Javascript MySQL XML Https

+ 1 more

Job Description

Using your Java, database, and web API and UI skills to solve critical customer technical escalations to R&D from our Technical Support organization
Figuring out ways to "find the bug" utilizing top-notch troubleshooting techniques and all the tools and systems available within the R&D organization, and digging deep into code
Identifying root causes, proposing test cases and fixes, and developing new debugging tools while working closely with product teams
Providing timely information to customer facing teams to improve overall customer satisfaction
Mentoring Technical Support on technical issues and best practices
Building relationships with other teams across Customer Services, R&D, and data center operations as a technical expert
Championing Support and Debug initiatives throughout R&D

What we re looking for:

Developer-level technical chops along with a strong desire to interact with customers, support engineers and management on high-profile issues critical to the long-term success of the company
Demonstrable curiosity, passion, integrity and outstanding attention to detail in professional and personal pursuits
Unparalleled troubleshooting and problem-solving skills
Excellent written and verbal communication skills, as exemplified by clear bug/issue explanations, documentation of knowledge, mentoring ability, and comfort interacting with all levels of management
Candidates having min of 3 years of relevant technical experience
Bachelors Degree. BS or MS in Computer Science preferred.

There are opportunities for international travel for training and mentoring, but this position requires no formal travel.

Required Technical Skills:

Fluency in an object oriented language; Java preferred
Experience with a known IDE: Eclipse or IntelliJ
Familiarity with Oracle and/or other relational databases (Postgresql, MySQL etc)
Familiarity with core web technologies: HTTP, JSON, REST, XML
Experience using Linux environments, such as Ubuntu

Desired (optional) Technical Skills: