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9 HDFC Bank Sales Officer Jobs

Sales Officer-Virtual Sales-Palava-Service Department

1-3 years

₹ 0.5 - 2.75L/yr

Mumbai

1 vacancy

Sales Officer-Virtual Sales-Palava-Service Department

HDFC Bank

posted 18d ago

Job Role Insights

Fixed timing

Job Description

Job Purpose The incumbent is responsible to represent the Bank and present the bouquet of eligible products to the non-managed customer of the Bank. Educate the customer on the digital products of the Bank. RM is trained to identify the right product for the customer and explain the features and benefits of the product and selling the same for required revenue generation

Job Responsibilities(JR) : 6 8 Areas Actionable (4-6)

To achieve assigned Unit / value/ Income

across product lines 1. RM is responsible to achieve monthly activation targets assigned across product line. 2. RM is responsible to educate customer on product lines and provide right product to right customer 3. To achieve month on month productivity on the allocated product line. 4. Contribute to the overall channel achievement.

Customer communication • Contact non managed customers of the bank and offer bouquet of products Using calling scripts • Ask probing and leading questions to engage and understand customer requirements • Ensure product features & benefits are explained to the customer while onboarding customers • Ensure multi products are pitched to increase customer product holding in the bank.

Qualitative: Call Quality/Count of calls/Time on system/ Quality of sales • Effective interaction or communication with the customer and capture correct customer dispositions • Work on the feedback shared with by the supervisor /unit manager/training manager on the quality of Call experience. • Ensure Time on system as per KPI defined • Ensure Minimum RPC to be maintained on daily / Monthly basis

Digital Product Penetration • Educate the customer on the digital products of the Bank. • Show the value and convenience in usage of the digital products. • Increase digital penetration within the non-managed customer base of the Bank. • Push digital penetration in the contacted customer.

Audit and compliance • TSE is required to adhere to all laid down guidelines for Calling • Ensure all tele calling and product regulatory compliance are adhered • Adhering to all product guideline • All guidelines on floor discipline, dialer hygiene parameters.



Employment Type: Full Time, Permanent

Read full job description

HDFC Bank Interview Questions & Tips

Prepare for HDFC Bank Sales Officer roles with real interview advice

Top HDFC Bank Sales Officer Interview Questions

Q1. Amit What is Cross sale tell me The Types of Cross sales
Q2. How many products in branch banking ?
Q3. What is The roll of Personls Banker
View all 33 questions

What Sales Officer at HDFC Bank are saying

4.3
 Rating based on 2.8k Sales Officer reviews

Likes

No extend after 6:30 pm hardly 6:45 pm

Dislikes

Very very low Salary, environment, daily huddle, lot's of pressure. Always Team manager and unit head will say do Life insurance.than home loan, personal loan then other products.

  • Salary - Bad
  • +5 more
Read 2.8k Sales Officer reviews

Sales Officer salary at HDFC Bank

reported by 5.1k employees
₹1.1 L/yr - ₹5 L/yr
24% less than the average Sales Officer Salary in India
View more details

What HDFC Bank employees are saying about work life

based on 39.6k employees
59%
44%
51%
99%
Strict timing
Monday to Saturday
Within city
Day Shift
View more insights

HDFC Bank Benefits

Job Training
Health Insurance
Soft Skill Training
Work From Home
Team Outings
Cafeteria +6 more
View more benefits

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HDFC Bank Mumbai Office Location

View all
Mumbai Office
Headquarter
HDFC Bank, Senapati Bapat Marg, Lower Parel Mumbai
400013

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