Walk in-Telebanking-Sales Officer

Group Company: HDFC Bank Limited

Designation: Virtual Relationship Banking-Tele Banking Executive

Position description:

Qualitative: Product level Unit and Value target achievement. Monthly productivity.

Detailed Responsibilities

Tele Banking Executive is responsible to to engage with New to Bank + Existing

customers of the Bank to service and provide product interventions with relevant offers for all Core

objectives of the channel & further Cross Sell / Up Sell other Products of the Bank

Other engagement interventions across business objectives will include:

Activation, Retention, Service, Winback Merchants through various interventions

Enhanced spends / Volumes & usage of Merchant Products

Winback customer spends, usage in Credit / Debit Card under Instalment Finance Business

End Objective

Contribute to the overall channel achievement/Objective.

To achieve month on month productivity on the allocated product line.

Qualitative: Call Quality Count of calls Time on system.Quality of sales

Detailed Responsibilities

Effective interaction or communication with the customer.

Correct capture of customer interaction by tagging in Dialer.

Work on the feedback shared with by the supervisor /unit manager/training manager on the quality of

Call experience.

Ensure all tele calling and product regulatory compliance are adhered to.

All guidelines on floor discipline, dialer hygiene parameters.

Ensure complete and correct information is shared with the