Upload Button Icon Add office photos
Engaged Employer

i

This company page is being actively managed by HDFC Bank Team. If you also belong to the team, you can get access from here

HDFC Bank Verified Tick

Compare button icon Compare button icon Compare

Proud winner of ABECA 2024 - AmbitionBox Employee Choice Awards

zig zag pattern zig zag pattern
filter salaries All Filters

185 HDFC Bank Jobs

Walk In-COP Virtual Banking-Sales Officer

1-3 years

₹ 0.5 - 2L/yr

Andheri

20 vacancies

Walk In-COP Virtual Banking-Sales Officer

HDFC Bank

posted 1hr ago

Job Role Insights

Fixed timing

Key skills for the job

Job Description

Group Company: HDFC Bank Limited

Designation: Virtual Relationship Banking-COP Officer

Position description:

Customer Engagement

Continuous engagement with the portfolio customers mapped as per the contact policy,

with accurate & complete capture of interaction details.

Call handling as per defined standards.

Accurate resolution for customer queries.

Promoting Digital Banking services for a superior customer service experience.

Profiling of customers in order to aid right cross-servicing of Bank products

Accurate logging and resolution of complaints.

Attrition control of customers.

Regular interactions with the customers and pro-actively assessing customer needs.

Deepening relationship by cross selling 'sticky products' like Demat, Bill Pay, Advisory etc.

Ensure portfolio quality of relationship while racing considering eligibility.

Monitor large amount movements and account closure from the deposit accounts.

Ensure retention of customers

Achievement of portfolio parameters

Meet the defined objectives of the Portfolio managed by the respective VRM

Sales

Right cross-sell of products basis profiling and engagement.

Penetration of products across groups.

Sales across all product segments-TPP, Assets, Cards etc.

Acquiring & grouping of all related IDs of the Primary ID.

Use of triggers to track maturity of FDs, movement of CASA balances etc.and prevent

outflow.

Ensure Staff are trained on product knowledge and requisite certifications.

Income to be generated at a customer level.

Interaction Quality

Achieve Quality benchmarks defined from time to time.

Complete and accurate capture of call interactions, including profiling thereby aiding

relationship management.

Audit and Service Quality

Ensure all laid down system and process are followed as stipulated by Audit and Senior

Management

Ensure accurate and timely submission of financial transactions & requests.

Adherence to set processes of updating customer interactions in CRM next.

MIS Reporting

Ensure timely submission of Customer base review / reports as requested by Central Team /

Senior Management

Primary Responsibilities:

  • To engage regularly with the customers as defined by the contact policy and provide a

Consistent & a Superior Digital Experience

  • Ensuring that customers get world-class services and their needs are understood and met

through financial products that the Bank has to offer

  • To enhance Customer Relationship & while doing so, Educate, Encourage & Induce the

customers to use the Digital mediums

  • for their banking transactions/ needs, while keeping a "window' to talk to the bank

whenever customer needs.

  • Responsible for meeting the scorecard targets and portfolio benchmarks set and that all

guidelines and regulatory requirements are followed.

  • So that the RM becomes the top of the mind recall amongst the customers in the catchment

for all their financial needs and services



Employment Type: Full Time, Permanent

Read full job description

HDFC Bank Interview Questions & Tips

Prepare for HDFC Bank Sales Officer roles with real interview advice

Top HDFC Bank Sales Officer Interview Questions

Q1. Amit What is Cross sale tell me The Types of Cross sales
Q2. How many products in branch banking ?
Q3. What is The roll of Personls Banker
View all 33 questions

What people at HDFC Bank are saying

4.3
 Rating based on 2.8k Sales Officer reviews

Likes

No extend after 6:30 pm hardly 6:45 pm

Dislikes

Very very low Salary, environment, daily huddle, lot's of pressure. Always Team manager and unit head will say do Life insurance.than home loan, personal loan then other products.

  • Salary - Bad
  • +5 more
Read 2.8k Sales Officer reviews

Sales Officer salary at HDFC Bank

reported by 5.2k employees
₹1 L/yr - ₹5 L/yr
23% less than the average Sales Officer Salary in India
View more details

What HDFC Bank employees are saying about work life

based on 39.4k employees
59%
44%
51%
99%
Strict timing
Monday to Saturday
Within city
Day Shift
View more insights

HDFC Bank Benefits

Job Training
Health Insurance
Soft Skill Training
Work From Home
Team Outings
Cafeteria +6 more
View more benefits

Compare HDFC Bank with

ICICI Bank

4.0
Compare

State Bank of India

3.8
Compare

Axis Bank

3.8
Compare

Kotak Mahindra Bank

3.8
Compare

IndusInd Bank

3.5
Compare

Yes Bank

3.7
Compare

IDFC FIRST Bank

3.9
Compare

Bandhan Bank

3.7
Compare

RBL Bank

3.6
Compare

Federal Bank

3.9
Compare

Jana Small Finance Bank

3.8
Compare

Ujjivan Small Finance Bank

4.1
Compare

Utkarsh Small Finance Bank

3.8
Compare

IDBI Bank

3.6
Compare

Paytm Payments Bank

3.8
Compare

Canara Bank

3.4
Compare

Punjab National Bank

4.0
Compare

Baroda Global Shared Services

4.1
Compare

Karur Vysya Bank

3.6
Compare

City Union Bank

3.2
Compare

Similar Jobs for you

Sales Officer at Hdfc Bank

Andheri

1-3 Yrs

₹ 0.5-2.25 LPA

Sales Officer at Hdfc Bank

Mumbai Suburban, Navi Mumbai + 1

0-3 Yrs

₹ 1-2.75 LPA

Sales Officer at Hdfc Bank

Mumbai

1-3 Yrs

₹ 0.5-2.75 LPA

Corporate Salary and Sales Officer at Hdfc Bank

Mumbai

0-3 Yrs

₹ 0.5-3 LPA

Sales Officer at Hdfc Bank

Mumbai

1-4 Yrs

₹ 1.75-4.25 LPA

Sales Officer at Sri Shandar Snacks

Kashipur

2-4 Yrs

₹ 1.25-2.25 LPA

Sales Officer at AU Small Finance Bank

Jabalpur, Mandsaur

1-4 Yrs

₹ 1.75-2.5 LPA

Customer Care Officer at Hdfc Bank

Kolkata

0-3 Yrs

₹ 0.5-3 LPA

Sales Officer at Smart Home Foods

Guwahati

1-2 Yrs

₹ 2.25-4 LPA

Sales Officer at WINGSIND SERVICES PRIVATE LIMITED

Guwahati

0-1 Yrs

₹ 1.75-2 LPA

HDFC Bank New Delhi Office Locations

View all
Delhi Office
HDFC Bank, A-4, Panchvati, Adarsh Nagar Delhi
110088
New Delhi Office
HDFC Bank, E - 2 / 257 Shastri Nagar Near Shastri Nagar Metro Station New Delhi-110052 New Delhi India, Vir Banda Bairagi Marg, Shastri Nagar New Delhi
Delhi 110052

Walk In-COP Virtual Banking-Sales Officer

1-3 Yrs

₹ 0.5 - 2L/yr

Andheri

9hr ago·via naukri.com

Hiring Branch Manager For Retail Branch Banking (Chhattisgarh)

7-12 Yrs

₹ 6 - 14L/yr

Surajpur, Ambikapur, Wadrafnagar

7hr ago·via naukri.com

Urgent Hiring For Virtual sales- Hdfc Bank-Jaipur

0-4 Yrs

Jaipur

8hr ago·via naukri.com

Walk in-Telebanking-Sales Officer

1-3 Yrs

₹ 0.5 - 2.75L/yr

Mumbai

8hr ago·via naukri.com

Walk in-Virtual Sales- Sales Officer

1-3 Yrs

₹ 0.5 - 2.25L/yr

Andheri

9hr ago·via naukri.com

Walkin Drive_ COP RM _ Chandigarh_27th February

1-6 Yrs

Chandigarh

11hr ago·via naukri.com

Relationship Manager - Micro Enterprise Group - Hdfc Bank

2-5 Yrs

₹ 3 - 6.5L/yr

Nawanshahr, Phagwara, Shimla

11hr ago·via naukri.com

Sales Manager -Instalment Finance (Consumer Durable Loan)

3-8 Yrs

₹ 3 - 8L/yr

Ahmedabad, Rajkot, Surat

12hr ago·via naukri.com

Relationship Manager Emerging Enterprises Group Working Capital

5-10 Yrs

₹ 5 - 10L/yr

Panipat, Bahadurgarh, Yamunanagar

13hr ago·via naukri.com

Urgent Hiring | Branch Sales Officers-RBB | Hdfc Bank| Dehradun

0-3 Yrs

₹ 2 - 3L/yr

Haridwar, Dehradun, Rishikesh

13hr ago·via naukri.com
write
Share an Interview