VST-Sales Officer

Dear Candidate,

Greeting From HDFC Bank LTD!

We are looking Virtual Sales officer for Mumbai location. Mostly we are looking near by candidate. Please find below JD For update.

1. 1 RM is responsible to achieve monthly unit and value targets assigned across product line. 2 RM is responsible to educate customer on product lines and provide right product to right customer 3 To achieve month on month productivity on the allocated product line. 4 Contribute to the overall channel achievement.

2. Contact non managed customers of the bank and offer bouquet of products Using calling scripts 2. Ask probing and leading questions to engage and understand customer requirements 3. Ensure product features & benefits are explained to the customer while onboarding customers 4. Ensure multi products are pitched to increase customer product holding in the bank

3. Effective interaction or communication with the customer and capture correct customer dispositions 2 Work on the feedback shared with by the supervisor /unit manager/training manager on the quality of Call experience. 3 Ensure Time on system as per KPI defined 4 Ensure Minimum RPC to be maintained on daily / Monthly basis.

4. Educate the customer on the digital products of the Bank. • Show the value and convenience in usage of the digital products. • Increase digital penetration within the non-managed customer base of the Bank. • Push digital penetration in the contacted customer.