Customer Relationship Executive

Job Summary:

We are looking for a proactive and results-driven Customer Relationship Management (CRM) and Sales Coordinator, Tele caller to join our team. The ideal candidate will be responsible for managing customer interactions, maintaining the CRM database, and supporting the sales team by generating leads and following up with potential clients. This role requires excellent communication skills, a customer-centric approach, and the ability to drive sales growth through effective relationship management.

Key Responsibilities:

1. Customer Relationship Management: Maintain and update the CRM database with accurate customer details and interactions.
2. Lead Generation & Follow-up: Identify potential customers, initiate outbound calls, and nurture leads into sales opportunities.
3. Sales Coordination: Assist the sales team with scheduling appointments, handling inquiries, and ensuring seamless communication between departments.
4. Customer Support: Address customer queries, resolve complaints, and ensure a high level of customer satisfaction.
5. Telecalling: Make outbound calls to existing and prospective customers, introducing products/services and persuading them to purchase.
6. Data Management: Maintain accurate records of calls, sales, and customer interactions for reporting and analysis.
7. Follow-up & Retention: Maintain regular follow-ups with customers to ensure repeat business and long-term relationships.

Key Skills & Qualifications:

• Proven experience as a Tele caller, Sales Coordinator, or in a similar CRM/customer service role.
• Strong communication and interpersonal skills.
• Ability to handle customer objections and convert inquiries into sales.
• Proficiency in CRM software and Microsoft Office Suite.