Customer Relationship Executive

Responsibilities

• Serve as the main point of contact for patients regarding inquiries, concerns, and complaints.
• Communicate effectively with patients to understand their needs and provide appropriate solutions.
• Collaborate with medical staff and administration to address patient issues promptly.
• Maintain accurate records of patient interactions and feedback.
• Develop and implement patient satisfaction improvement initiatives.
• Follow up with patients to ensure their concerns have been resolved.
• Educate patients about healthcare procedures, policies, and services.

Qualifications

• Bachelor's degree in Healthcare Management, Customer Service, or a related field.
• Previous experience in a customer service or patient relations role, preferably in a healthcare setting.
• Strong communication and interpersonal skills.
• Ability to handle sensitive and confidential information.
• Excellent problem-solving and conflict resolution skills.
• Empathy and a patient-centric approach.

Skills

• Customer Relationship Management (CRM) software
• Microsoft Office Suite
• Effective communication
• Empathy and patient care
• Problem-solving
• Conflict resolution
• Time management