Linux Administrator (5-8 yrs)

Job Designation: Linux Engineer/ Linux Admin.

Eligibility & Qualification :

- Bachelor's degree in engineering (or Equivalent).

- Experience : Minimum 5 years of experience in Enterprise technical support environment.

- Relevant certification on the latest track like CCNA / RHCE will be an added advantage.

- Flexible to work in 24X7 support environment.

Key Responsibilities :

- Resolve customer's issues via the telephone, email, or remote sessions.

- Reproducing issues in-house and responding back in a timely manner.

- Identify and escalate issues in a timely manner to vendor according to Standard Operating Procedures.

- Leverage internal technical expertise, including peers, mentors, knowledge base, community forums and other internal tools, to provide the most effective solutions to customer issues.

- Collaborate with other CoE/HW teams in diagnosing and isolating the cause of complex issues.

- Maintain quality on case documentation, SLA timeframes and operational metrics.

- Performs within the Productivity Measure of the team (scorecard).

- Resolve single and cross technology incidents independently.

- Lead the team members to resolve complex or cross technology incidents.

- Proactively and reactively look for solutions to prevent problems from occurring in team/technology area.

- Change Management/Implementation : Independently prepare, review, implement, rollback and test plan for change records.

- Perform risk and impact analysis for changes, May lead or participate in a Change Advisory Board.

- Proactively monitor the environment for patch compliance.

- Analyze patches for compatibility with each customer or internal infrastructure environment.

- Configuration Management : Ensure Configuration Management Database (CMDB) entries are complete and accurate.

- Apply HPE solutions to meet highly complex customer and/or trade/HPE infrastructure needs.

Technical Skills :

- Strong Knowledge in installing, configuring, troubleshooting and Administration of all flavors of Linux.

- Troubleshooting networking issues.

- Strong understanding of Cluster Services.

- Good knowledge on SAN technologies and converged solutions.

- Good knowledge on HP Servers Blade, Rackmount and Virtual Connect OS/patch/security update/management.

- Disaster Recovery planning and conducting DR tests.

- Responsible for Standard Operating procedures issuance to incident management team.

- Prepare Service delivery reports and participate in customer meetings.

- Routine Performance Analysis, Capacity analysis, security audit analysis reports to customer for necessary planned changes.

- Linux Vulnerability assessment and Mitigation.

- HPE Service Guard cluster on RHEL.

- Knowledge on Patch deployment solutions - Redhat Satellite.

- Working knowledge on SUSE Linux and HP UX.

Non-Technical Skills :

- Excellent written and verbal communication skills Commitment to deliver high quality product and solution support.

- Must achieve excellent customer satisfaction.

- Take ownership and work with high productivity and efficiency.

- Support other team members and seek their advice to make decisions on complex issues.

- Deliver trainings when required.