Manager - Services

Strategic Leadership: Develop and implement strategic plans for the services division in alignment with overall organizational goals and objectives.

Service Development: Identify and create new service offerings that address customer needs and market trends, contributing to revenue growth and diversification.

Team Management: Lead, mentor, and manage a team of service professionals, setting clear expectations, providing guidance, and fostering a collaborative and high-performance work environment.

Client Engagement: Cultivate strong relationships with clients, understanding their requirements, managing expectations, and ensuring exceptional service delivery.

Service Delivery: Oversee the execution and delivery of services, ensuring quality, efficiency, and adherence to service level agreements (SLAs).

Performance Metrics: Define and monitor key performance indicators (KPIs) to assess the effectiveness of services, making data-driven decisions for continuous improvement.