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Associate Customer Care Representative
Rocket Software
posted 14d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Its fun to work in a company where people truly BELIEVE in what theyre doing!
Job Description Summary:
Essential Duties & Responsibilities:
- Deliver outstanding customer service via phone and email, consistently displaying professionalism, empathy, a sense of urgency, and a genuine willingness to help.
- Independently process customer requests accurately and promptly, and escalate as appropriate.
- Ensure data accuracy and integrity by following established guidelines.
- Collaborate inter-departmentally to promote effective lines of communication that facilitate prompt responses and resolutions to customer requests.
- Maintain and build positive employee and customer relationships.
- Provide frequent feedback and suggestions to support an environment of continuous process improvement.
- Assume additional responsibilities, projects, and tasks as directed by management.
- Will be required to be on call weekends on a rotating basis.
- Will be required to cover other shift hours when required.
Experience & Qualifications:
- 1-2 years of related customer support or customer engagement experience
- Excellent customer service skills, (experience in a customer service position is preferred)
- Provide professional customer service even in the face of difficult client crisis
- Advanced written and verbal communication skills
- Great organizational, listening, and interpersonal skills - reassuring and self-assured in the face of difficult situations - demonstrated active listening and customer care
- Good research, planning, and problem-solving skills
- Basic computer and operating system knowledge
Preferred Qualifications:
- Multilingual skills
- Previous experience using a salesforce or CRM application an advantage
Rocket is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please call: 781-577-4321 or send an email to people@rocketsoftware.com. We will make a determination on your request for reasonable accommodation on a case-by-case basis.
If you like wild growth and working with happy, enthusiastic over-achievers, youll enjoy your career with us!
Employment Type: Full Time, Permanent
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What Rocket Software employees are saying about work life
based on 85 employees
Flexible timing
Monday to Friday
No travel
Night Shift
Rocket Software Benefits
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