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ASG Technologies

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4.5

based on 29 Reviews

17 ASG Technologies Jobs

Associate Customer Care Representative

ASG Technologies

4.5

based on 29 Reviews

1-2 years

Pune, Chennai

1 vacancy

Associate Customer Care Representative

ASG Technologies

posted 4d ago

Job Role Insights

Flexible timing

Key skills for the job

Customer Service Salesforce Customer Support CRM Genetics Subject Matter Expertise

+ 3 more

Job Description

Its fun to work in a company where people truly BELIEVE in what theyre doing!

Job Description Summary:

The Associate Customer Care Representative at Rocket Software plays an integral role in our customer s success. In this position, you will handle a variety of customer inquiries via phone and email, ranging in complexity and urgency. You will become a Subject Matter Expert of Rocket Community, with the expectation of educating and informing our customers on the benefits and features available to them. You will be an advocate for our customers requiring assistance, utilizing resources effectively, and making sound decisions to affect positive outcomes and resolutions.

Essential Duties & Responsibilities:

Deliver outstanding customer service via phone and email, consistently displaying professionalism, empathy, a sense of urgency, and a genuine willingness to help.
Independently process customer requests accurately and promptly, and escalate as appropriate.
Ensure data accuracy and integrity by following established guidelines.
Collaborate inter-departmentally to promote effective lines of communication that facilitate prompt responses and resolutions to customer requests.
Maintain and build positive employee and customer relationships.
Provide frequent feedback and suggestions to support an environment of continuous process improvement.
Assume additional responsibilities, projects, and tasks as directed by management.
Will be required to be on call weekends on a rotating basis.
Will be required to cover other shift hours when required.

Experience & Qualifications:

1-2 years of related customer support or customer engagement experience
Excellent customer service skills, (experience in a customer service position is preferred)
Provide professional customer service even in the face of difficult client crisis
Advanced written and verbal communication skills
Great organizational, listening, and interpersonal skills - reassuring and self-assured in the face of difficult situations - demonstrated active listening and customer care
Good research, planning, and problem-solving skills
Basic computer and operating system knowledge