Technical Manager

• Role: Manage Adobe Campaign-related projects, focusing on technical implementation and process optimization.
• Key Attributes:
• Strong technical knowledge and project management experience.
• Ability to work through ambiguity, prioritize effectively, and communicate the long-term impact of decisions.
• Process-oriented and analytical with a focus on building future-ready systems.

External & Internal Interfaces:

• External: Vendors, Contractors (if available).
• Internal:
• Global Loyalty Technology team
• Global Communications team
• Business stakeholders across EU and NA Loyalty
• Other teams including Global Marketing & Global Tech.

Job Requirements:

• Education:
• Bachelors degree required.
• Masters degree (e.g., MBA, MS in Computer Science, M.Tech) preferred.
• Relevant Experience:
• 6+ years in project management, with specific experience in communication platforms or MarTech stacks.
• Behavioural Skills:
• Delivery excellence.
• Business disposition.
• Social intelligence.
• Innovation and agility.

Knowledge Areas:

• Adobe Campaign fundamentals (campaign creation, segmentation, workflows, and reporting).
• Project management methodologies (Agile, Scrum, Waterfall).
• Lifecycle management of projects involving cross-functional teams.
• Risk management and resource planning.
• Process improvement techniques for optimizing workflows and productivity.

Roles & Responsibilities:

1. Project Planning and Execution:
   
• Develop detailed project plans, timelines, and resource allocation strategies for Adobe Campaign initiatives.
• Track progress and adjust plans as needed to meet deadlines.
2. Stakeholder Communication:
   
• Serve as the main point of contact between marketing, IT, and external vendors, ensuring alignment on project goals and deliverables.
3. Technical Oversight:
   
• Oversee technical aspects of Adobe Campaign projects, including data integration, system configuration, and troubleshooting.
• Ensure best practices throughout the project lifecycle.
4. Risk and Issue Management:
   
• Identify potential risks, develop mitigation strategies, and proactively address issues that could impact project timelines or quality.
5. Reporting and Documentation:
   
• Prepare regular project status reports for stakeholders, documenting progress, challenges, and resolutions.
• Maintain comprehensive project documentation.
6. Training and Support:
   
• Provide training and support to team members on Adobe Campaign functionalities and best practices.
• Help drive user adoption and effective usage of the platform.
7. Continuous Improvement:
   
• Analyze project outcomes, gather feedback, and implement process enhancements to improve workflows.

Key Qualities of the Ideal Candidate:

• Strong technical expertise in Adobe Campaign and MarTech platforms.
• Proficiency in managing cross-functional teams and collaborating with business stakeholders.
• Experience with project management methodologies (Agile, Scrum, Waterfall).
• Ability to manage risks and resource allocation while maintaining quality and timelines.