Customer Success Manager

Support the Customer Success team in daily operations, including customer onboarding, account management, and post-sale support.
Assist in tracking and analyzing customer usage and satisfaction metrics to identify areas for improvement.
Manage customer inquiries and resolve issues, ensuring a high level of customer satisfaction.

Responsibilities
Customer Relationship Management:
Build and maintain strong relationships with customers.
Proactively engage with customers to understand their needs and challenges.
Provide exceptional customer support and service.

Customer Onboarding:
Manage the customer onboarding process to ensure a smooth transition.
Provide training and support to customers as needed.

Customer Success Planning:
Develop and implement customer success plans tailored to individual customer needs.
Track customer progress and identify areas for improvement.

Value Delivery:
Help customers realize the full value of our products or services.
Identify opportunities for upselling and cross-selling.

Customer Renewal and Expansion:
Drive customer renewals and expansions.
Negotiate contracts and pricing terms.

Location : - Remote