Technical Support Executive (3-8 yrs)

Job Description :

We are looking for a Technical Support Engineer to provide technical assistance to our clients. You will help install, upgrade, and troubleshoot hardware and software systems. If you are computer-savvy and enjoy supporting end users, we'd like to meet you. To succeed in this role, you should have a problem-solving attitude along with the ability to give clear technical instructions. You should also be familiar with remote troubleshooting techniques.

Responsibilities :

- Address user tickets regarding hardware, software, and networking.

- Walk customers through installing applications and computer peripherals.

- Ask targeted questions to diagnose problems.

- Guide users with simple, step-by-step instructions.

- Conduct remote troubleshooting.

- Test alternative pathways until you resolve an issue.

- Customize desktop applications to meet user needs.

- Record technical issues and solutions in logs.

- Direct unresolved issues to the next level of support personnel.

- Follow up with clients to ensure their systems are functional.

- Report customer feedback and potential product requests.

- Help create technical documentation and manuals.

Requirements :

- Proven work experience as a Desktop Support Engineer, Technical Support Engineer, or similar role.

- Ability to perform remote troubleshooting and provide clear instructions.

- Excellent problem-solving and multitasking skills.

- Customer-oriented attitude.

- BSc in Computer Science or relevant field.