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6 Publicis Resources Jobs

Technical Associate (3-5 yrs)

3-5 years

Technical Associate (3-5 yrs)

Publicis Resources

posted 2mon ago

Job Role Insights

Flexible timing

Job Description

Job Description :

Qualification : B.Tech or other graduation in Information and technology degree is must.


Skills :
- MCP certification

- 24/7 environment support model.

- Minimum 1 year experience in information technology or technical support

- Good understanding of software/hardware platforms, OS, Network and voice infrastructure

- Working knowledge of security software options and functionality preferred

- Strong communication, interpersonal and analytical skills to effectively communicate with all levels of employees. Excellent multitasking skills.

- Familiarity with remote desktop applications and help desk software (eg. Bomgar)

- Ability to work in fast paced self-directed environment

- Extensive familiarity with Windows operating systems and MS Office products

Responsibilities :

- Taking ownership of customer issues reported and seeing problems through to resolution

- Asking customers specific questions for quickly understanding the root of problems

- Researching, diagnosing, troubleshooting, and identifying solutions to resolve system issues

- Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams

- Ensure all issues are properly logged and tracked till closure.

- Follow up with clients to ensure their IT systems are fully functional after troubleshooting

- Document technical knowledge and updates in the form of IT/Customer notes in ticket.

- Prioritizing and managing several unresolved problems at the same time

- Communicating clients through various channels (e.g. phone, email, chat) until their technical issues get resolved


Functional Areas: Other

Read full job description

Prepare for Technical Associate roles with real interview advice

Top Publicis Resources Technical Associate Interview Questions

Q1. How can we integrate the tools in CICD pipeline?
Q2. How can we manage Infra and cloud?
Q3. What is prepaid expenses?
View all 15 questions

What people at Publicis Resources are saying

Technical Associate salary at Publicis Resources

reported by 2 employees with 4-9 years exp.
₹5.2 L/yr - ₹6.6 L/yr
21% more than the average Technical Associate Salary in India
View more details

What Publicis Resources employees are saying about work life

based on 152 employees
59%
88%
87%
91%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

Publicis Resources Benefits

Health Insurance
Team Outings
Cafeteria
Work From Home
Child care
Job Training +6 more
View more benefits

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