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241 Rentokil Pest Control Jobs
Customer Development Executive - South Delhi
4-5 years
New Delhi
1 vacancy
Customer Development Executive - South Delhi
Rentokil Pest Control
posted 7hr ago
Job Role Insights
Fixed timing
Key skills for the job
Job Description
- Customer Development Executive is responsible for client retention, renewals & price increase & up-selling and Compliant Management related to the commercial clients.
- The Incumbent works as part of a multi-functional team. This involves collaboration with the internal team and external stakeholders.
- Focus on client retention, renewals & price increase & up-selling
- Compliant Management- To identify & resolve customer complaints within the specific timelines
- Alert Account Management- To identify the alert customer & bring the possibility of the revival of the accounts
- To provide recommendations & suggestions to the branch for the improvement
- Conduct regular reviews & terminate the non-revival accounts
- SPOC for Branch Renewals
- Total concentration on Renewal business only
- Sole Responsible
- On-time CCM/SQS/SQA
- Timely Terminations
- Coordination between Customers & Operations
- Increase in Branch New Sales as Branch CSEs can focus only on New sales
- Reduction in Outstanding
- Lead Generation
- Advance Renewal Followup / CCM
- Customer Objection Handling - with the help of operation
- Renewal letter with PI
- Regular follow-up for renewal and updation in the Renewal portal
- OCC entry from the Renewal portal
- Timely termination from the renewal portal
- Outstanding followup
- SQA
- Clear communication skills.
- Attentiveness.
- Ability to use positive language.
- Time management skills
- Data Analysis
- Productivity Improvement
- Renewal % Improvement
- Effective review customer wise
- Process Understanding and Implementation
- Renewal Portal Usage in Totality
- Increase in Branch New Sales
- Any Degree
- Two wheeler Licence
Employment Type: Full Time, Permanent
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Rentokil Pest Control Benefits
Health Insurance 
Job Training 
Soft Skill Training 
Free Transport 
Team Outings 
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