Crm Executive

Roles and Responsibilities

• Manage client relationships through effective communication, ensuring high levels of customer satisfaction.
  
• Handle incoming calls, emails, and chats from clients to resolve their queries and concerns.
  
• Provide exceptional customer service by addressing issues promptly and professionally.
  
• Maintain accurate records of client interactions using CRM software.
  
• Identify opportunities for upselling/cross-selling services to existing clients.