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Rentokil Pest Control

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3.6

based on 576 Reviews

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242 Rentokil Pest Control Jobs

Customer Care Executive

RENTOKIL INDIA PRIVATE LIMITED

 · 

3.6

 based on 576 Reviews

0-5 years

Thane

1 vacancy

Customer Care Executive

Rentokil Pest Control

posted 7hr ago

Job Role Insights

Fixed timing

Key skills for the job

Software Configuration Management Customer Service Back Office Salesforce Lead Generation Scheduling

+ 3 more

Job Description

  • CCE/Sr. CCE will be a forerunner in establishing a positive connection with customers, understand the issues and provide a resolution to the best of his/her capabilities. The incumbent will also be responsible to achieve business requirements as per the KPI defined for the role.
Job Responsibilities:
Maintain Effective Customer Contact Management.
Be a catalyst in solving customer related issues.
Coordinate with different stakeholders to achieve the common objective.
Maintain fair updates on interaction with customers in the company systems.
Increase revenue from existing customers through renewal of services as per set targets.
On Time Renewal submission & To maximise conversion of renewals into orders.
Client retention for the associated branch/ branches as per business requirement.
Follow-up and coordinate with Back Office, SP, OE/OM and BM for the timely service scheduling and on time service delivery by the Branch Operation Team. Ensure proper followup 3 months prior to the expiry of the contracts.
Ensure all the collections are completed for the contracts made.
Adhere to the process and procedure defined for the customer care role.
Key Result Areas:
Achieve customer satisfaction.
Maintain high level customer conversion
Meet Monthly, Quarterly and Yearly set Goals.
Upselling/ Cross Selling of services and products.
Lead generation from existing customers.
Timely Terminations and Customer Revival.
Competencies (Skills essential to the role):
Excellent communication & convincing skills.
The patience and ability to engage customers in conversation.
Good sales ability.
Excellent interpersonal and problem solving skills.
The ability to handle rejection and stress in soliciting customers.
Educational Qualification / Other Requirement:
  • Graduation

Employment Type: Full Time, Permanent

Read full job description

Prepare for Customer Care Executive roles with real interview advice

What people at Rentokil Pest Control are saying

2.9
 Rating based on 4 Customer Care Executive reviews

Likes

Job security, new ideas, Safe place for women

  • Skill development - Good
    • +3 more
Dislikes

Less salary and benefits, office politics, management doesn't address our concern or issue, problems, slow growth, more expectations from us but very much less salary hike.

Read 4 Customer Care Executive reviews

Customer Care Executive salary at Rentokil Pest Control

reported by 22 employees
₹2 L/yr - ₹3.5 L/yr
18% more than the average Customer Care Executive Salary in India
View more details

What Rentokil Pest Control employees are saying about work life

based on 576 employees
62%
89%
62%
99%
Strict timing
Monday to Saturday
Within city
Day Shift
View more insights

Rentokil Pest Control Benefits

Health Insurance
Job Training
Soft Skill Training
Free Transport
Team Outings
Work From Home +6 more
View more benefits

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