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241 Rentokil Pest Control Jobs
Customer Care Executive
Rentokil Pest Control
posted 1mon ago
Job Role Insights
Fixed timing
Key skills for the job
Job Description
- The Customer Care Executive is responsible for contact management to strengthen the customer relationship which is the key to retention.
- The incumbent will have to work as part of a multi-functional team, and this involves collaboration with the internal team and external stakeholders.
- Should be able to set the targets for the renewals based on the monthly portfolio
- To support the branches for retention, and renewals & increase the branch revenue via price increase & up-selling
- Compliant Management- To identify & resolve the customers complaints within the specific timelines
- Alert Account Management- To identify the alert customer & bring the possibility of the revival of the accounts
- To provide recommendations & suggestions to the branch for the improvement
- Conduct regular reviews & terminate the non-revival accounts
- Should be able to analyse data and over the challenging areas to improve month-on-month performance.
- Should be able to share the monthly dashboard with the analysis and recommendations
- Managing Residential & Commercial Renewals
- Deliver budgeted profit through Price Increase
- Lead Generation and self conversion
- Customer Retention
- Attentiveness.
- Clear communication skills.
- Ability to use positive language.
- Time management skills
- Data Analysis
- Graduation
- Individual Contributor
- Internal team
- External stakeholders
Employment Type: Full Time, Permanent
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What people at Rentokil Pest Control are saying
Rating based on 5 Customer Care Executive
reviews
Anonymous · Other
in Kolkata
Job security, new ideas, Safe place for women
- Skill development - Good
Less salary and benefits, office politics, management doesn't address our concern or issue, problems, slow growth, more expectations from us but very much less salary hike.
Customer Care Executive salary at Rentokil Pest Control
What Rentokil Pest Control employees are saying about work life
Rentokil Pest Control Benefits
Health Insurance 
Job Training 
Soft Skill Training 
Free Transport 
Team Outings 
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