Senior Executive Customer Relationship | Mumbai | (RI)

Jon discription:

• The job would involve active travelling and meeting up with clients/SPOCs/decision-makers in the area serviced by the branch.
• Would drive the successful adoption, onboarding, as well as continued value add to help our clients realize the business value of our platform.
• Intimately understand our products & services & how to build better experiences using them, with a constant pulse on what were building next.
• Own key customer success metrics, including customer health, renewals, and upsells, as well as churn across your set of accounts, and derive concrete measures to drive business results & elevate our customer experience.
• Own escalation management as well as the overall support & services relationship with our customers. This will ensure tracking key operational metrics while identifying and remediating any pain points.
• Form strategic relationships with key stakeholders to understand our customers business within their industry & develop strategic roadmaps for how Rentokil Initial Hygiene grows with them.
• Continuously plan, test, & improve our customer success process to ensure an exceptional customer experience.
• Retain the clients by increasing stickiness by way of prompt resolution of complaints and issues and arresting predictive churns.