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242 Rentokil Pest Control Jobs
Senior Field Operations Executive - Pondicherry
10-15 years
Pondicherry / Puducherry
1 vacancy
Senior Field Operations Executive - Pondicherry
Rentokil Pest Control
posted 7hr ago
Job Role Insights
Fixed timing
Key skills for the job
Job Description
Ensure availability of qualified (trained & certified) Technicians at all time as per Technical
Training Guidelines.
Coach and train assigned technicians in order to improve the service quality and customer
retention of the assigned service area, as per Technical Training Guidelines & service SOPs.
Ensure availability of recommended preparation, materials, and service tools in working
condition to Technicians as per service SOPs.
Conduct daily 10 min stand up meeting, and explain safety and special instruction to
assigned technicians to execute the job as per instructions received from Sales
Team/Service Docket.
Ensure SCP devices are effectively used by technicians, troubleshooting of SCP issues and
providing refresher training to technicians on the updates as & when required.
Ensure all On-Site service documentation in Partner Kit are up to date as per contractual
requirements and as per myRentokil (for myR customer)
Ensure implementation and Compliance of service SOP, SHE golden rules, ATEX and PINK
NOTE by self and the assigned technicians.
Minimum 15 customer visits per week that includes- Surprise visits, Rout ride, TPA,
Customer complaints, Pest Audits, etc.- Resi & SA (including QSRs)
Ensure APL (Approved Preparations List) listed preparations, products and materials are
used in line with service SOPs
Ensure material stores are maintained appropriately as per good storage practice and
disposal of empty containers, used TG/Control board, pesticides wrappers and damaged
materials are disposed in line with SOP
Ensure proper schedule of maintenance & repairs of equipment is established & is
followed periodically
In case any of the Operations colleagues are on leave or position is vacant, should ensure
entries are made in iCABS to achieve operations KPI of Branch.
Ensure technicians carry out treatment within a given Standard Treatment Time (STT) in a
competent manner and effectively follow the route plan and timings defined by Service
Planner.
Approval of conveyance amount for assigned technicians
Promote highest grooming standards (uniform, Safety shoes, PPEs)
B. Advance Operations
Conduct PMI Pest Audit as per icabs- QSRs & Small branch accounts
Plan & execute 01 TPAs (Technicians Performance Assessment) per assigned technician with
1 development programs per year.
Identify & resolve Service delivery issues in coordination with the Branch Manager
Ensure customer complaints are resolved as per complaint management SOP and update
the Root Cause in iCABS to ensure proper ticket closure in time.
Analyse customer complaints- CO- service wise and improve skills of identified Technicians
to reduce CO & ensure closure by monitoring open tickets on weekly basis
Compliance and closure of audits non-conformities w.r.t. service operations (Internal /
External)
Track and optimize material consumption as per SRF, Cost sheet and SOW and report
deviations to line manager
Ensure adequate stocks of materials as pending & new jobs in line with APL and SOPs are
available in branch, and near expiry materials are used first.
Track and monitor materials consumption to ensure branch material consumption within
the target.
Maintaining Optimum Stock Level and Ensuring Indents are raised after checking
requirement and stock.
Monitor and drive service productivity and efficiency.
Carry out Pest Management Inspection- Pest Audits of assigned customers as per iCAB
using rAuditor
Ensure Service leads are submitted by all technicians as per the target
Monitor & report to Line Manager on input costs at all major sites as per gross margin
agreed & discuss action plans to bring it within limits.
Actively drive Service & Product Leads for assigned technician group within service area by
on the job coaching to create density of customers.
Encourage technicians to plan their leaves in advance to curb absenteeism
Help Resolve any Grievances & IR issues of Technicians & bring to the notice of the Line
Manager on day to day basis
Report any deviation that could impact service quality or productivity of technicians likeovercommitments, recommendation regarding night service, additional visits, covered area
mismatch, etc.
Self Development- Be updated with latest innovations, Service SOPs, SHE and PN updates.
Key Result Areas:
100% completion of PMI Pest Audit as per icabs- QSRs & Small branch accounts
Material consumption target to be met 100% as per Branch AoP target
TPA and Development plan completion as per target- 100%
Ensure Call Out complaint per technicians are less than 3 per month, and analyse and
re-train Technicians with more than 3 complaints per month.
100% Trained and qualified Technicians as per Technical Training Guideline (L-1 TAT 30 days;
L-2 within 9-months of Joining)
Self learning and development- Above 90% score in online assessment.
- Competencies (Skills essential to the role):
- Good interpersonal skills
- Good Analytical & Problem-solving skills
- Ability to communicate effectively
- Should be proactive in planning
Employment Type: Full Time, Permanent
Read full job descriptionPrepare for Field Operations Executive roles with real interview advice
What people at Rentokil Pest Control are saying
Rating based on 1 Field Operations Executive
review
Anonymous · Sales & Business Development
in Vapi
Likes
I like cummunicate with customer, handling customer problems, monitoring
- Job security - Excellent
Dislikes
No growth in Rentokil PCI, also Payment increament is not satisfied.
- Salary - Poor
+2 more
Field Operations Executive salary at Rentokil Pest Control
reported by
2
employees
with 1-2
years exp.
₹2.6
L/yr - ₹3.3
L/yr
34%
less
than the average Field Operations Executive Salary in India
View more details
What Rentokil Pest Control employees are saying about work life
based on 576 employees
Strict timing
Monday to Saturday
Within city
Day Shift
Rentokil Pest Control Benefits
Health Insurance 
Job Training 
Soft Skill Training 
Free Transport 
Team Outings 
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Senior Field Operations Executive - Pondicherry
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