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Radisson Hotels

Compare

4.0

based on 1.9k Reviews

75 Radisson Hotels Jobs

Housekeeping Supervisor

Radisson Blu Hotel

4.0

based on 1.9k Reviews

10-12 years

Kolkata, Mumbai, New Delhi + 4 more

1 vacancy

Housekeeping Supervisor

Radisson Hotels

posted 14d ago

Job Role Insights

Flexible timing

Key skills for the job

Housekeeping Hotel Management Hospitality Showroom Guest Service

Job Description

Role : Assistant Manager Housekeeping
Department : Housekeeping
Experience : 10 to 12 years
Location : Noida

Interested candidates please share your resume and professional photograph with us at careers@radissonmbd.com

AREAS OF RESPONSIBILITY

SupervisesRoom Attendants in the cleaning of guest rooms as requested by the ExecutiveHousekeeper.

Verifiesthat all rooms have been cleaned by reviewing the list of rooms cleaned by eachRoom Attendant daily
Supervisesthe completion of short notice requests for rooms
Preparesrequests for replacement of furniture, fixtures etc and follows up to ensurecompletion of requests as directed
Inspects allcheck-out/stay over rooms for adherence of Brand s standards
Monitorsquality of rooms by conducting and documenting inspections of cleaned rooms
Prioritisesspecial cleaning requests (VIP rooms, check-in)
Ensuressecurity of keys and pagers
Ensure RoomAttendants use the right technique when lifting, bending and using chemicals.
Checks floorlinen closets daily for cleanliness, adequate supplies and linen.Assurestrolleys are properly stored and vacuum cleaners are emptied at the end of eachday
Assuresproper handling of lost and found articles
Ensuressafety by assuring that all linen chutes are kept locked at all times

Providesemployees with the information needed to perform their job effectively.

Orientsemployees to the department and hotel and provides on-the-job training on jobresponsibilities
Prioritisesand assigns work
Providesfeedback to the employee and Department Manager on the employee s performanceof job responsibilities

Ensures thatlinen closets are maintained as appropriate

Verifiesthat trolleys are stored properly and closets are locked
Assists ininventories as requested

Creates 100%guest satisfaction by providing the Yes I Can! experience through performancethat demonstrates the standards of, genuine hospitality and exceeding guestexpectations

Givespersonal attention, takes personal responsibility and uses teamwork whenproviding guest service
Listens,apologizes with empathy, finds a solution and follows through when resolvingguest problems
Provides YesI Can! genuine hospitality and teamwork on an ongoing basis
Assumes theresponsibility to notice when the guest is not satisfied and uses their bestjudgment as to when it is appropriate to use the 100% Guest Satisfaction
Performsother duties required to provide the service brand behavior and genuinehospitality

Adheres toHotel policies and procedures

Attends workon time as scheduled
Followssafety and security rules and procedures
Keepsimmediate Supervisor promptly and fully informed of all problems or unusualmatters of significance.
Performs allduties and responsibilities in a timely and efficient manner in accordance withestablished company policies and procedures to achieve the overall objective ofthis position.
Maintains afavourable working relationship with all other hotel employees to foster andpromote a co-operative and harmonious working environment.
At all timesprojects a favourable image of the Hotel to the public.

REQUIREMENTS

Minimum 10 years in housekeeping position preferred
D iploma or degree in Hotel Management preferred
Able tocollaborate effectively with other hotel employees and managers to ensureteamwork
Ability tospeak and read in English and (input required language)
Able to worka variable schedule

Employment Type: Full Time, Permanent

Read full job description