Associate Operations Manager

R1 India is proud to be recognized amongst Top 25 Best Companies to Work For 2024, by the Great Place to Work Institute. This is our second consecutive recognition on this prestigious Best Workplaces list, building on the Top 50 recognition we achieved in 2023. Our focus on employee wellbeing and inclusion and diversity is demonstrated through prestigious recognitions with R1 India being ranked amongst Best in Healthcare, Top 100 Best Companies for Women by Avtar & Seramount, and amongst Top 10 Best Workplaces in Health & Wellness. We are committed to transform the healthcare industry with our innovative revenue cycle management services. Our goal is to make healthcare work better for all by enabling efficiency for healthcare systems, hospitals, and physician practices. With over 30,000 employees globally, we are about 16,000+ strong in India with presence in Delhi NCR, Hyderabad, Bangalore, and Chennai. Our inclusive culture ensures that every employee feels valued, respected, and appreciated with a robust set of employee benefits and engagement activities.

Job Profile:

• Associate Operation Manager - Cash Posting

Primary Responsibility:

Performance and People Management

Performance Management

• Operational Service Delivery - SLA Metrics and KPIs

• Financials - No revenue leakages

• Process Improvement initiatives

People Management

• Attrition & ESAT

• Employee Engagement

Role and Responsibilities:

• Required to handle a team / group of 15 to 20 FTEs

• Thorough understanding of RCM processes like Billing, Cash Posting, Credit Balance, Accounts Receivables, Denial Management & Correspondence review

• Very good understanding of RCM metrics like Days in AR, Unposted Cash, UI metric

• Periodically review team s performance and recommend performance improvement plan wherever required

• Hands on in preparing daily, weekly & monthly operational metrics reports from the Practice Management/Billing System and workflow tool using MS-Excel

• Identify trends and patterns from the generated reports and initiate action plan to resolve the posting related issues

• Responsible for work allocation / distribution to the team and monitor the team s work

• Create and maintain daily operational scorecards to track and report KPI s; assist in volume forecast and capacity planning as required

• Generate and distribute management reports in accurate and timely manner

• Perform data analysis for generating reports on periodic basis including adhoc

• Establish a strong relationship with Team Managers by demonstrating the gaps, trends & patterns identified during the data/report compilation

• Suggest ways of improving the process using Lean Six Sigma methodology and suggesting automation of repetitive processes

• Able to interact with the client effectively

• Willing to work in night shift / US timings

• Willing to work in WFO setup

Additional Skills Required:

• Proficient in MS Excel

• Strong ability to analyze raw data, draw conclusions and develop actionable recommendations

• Ability to handle multiple tasks of reporting simultaneously

• Ability to adapt quickly to new and changing technical environments as well as strong analytical, problem solving and quantitative abilities.

• Solid verbal and written communication skills are required

Working in an evolving healthcare setting, we use our shared expertise to deliver innovative solutions. Our fast-growing team has opportunities to learn and grow through rewarding interactions, collaboration and the freedom to explore professional interests.

Our associates are given valuable opportunities to contribute, to innovate and create meaningful work that makes an impact in the communities we serve around the world. We also offer a culture of excellence that drives customer success and improves patient care. We believe in giving back to the community and offer a competitive benefits package. To learn more, visit: r1rcm.com

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