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4 CertifyMe Jobs
Associate Operations Manager
3-6 years
Mumbai, New Delhi, Hyderabad / Secunderabad + 3 more
1 vacancy
Associate Operations Manager
CertifyMe
posted 4hr ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Team Management
- Manage and develop a team responsible for daily processing and core performance metrics, ensuring alignment with SLAs and organizational goals.
- Mentor and support team members, focusing on individual growth, team efficiency, and metrics achievement.
- Lead efforts in building processes with data-driven insights and optimizing work distribution systems to enhance operations and overall Payer Enrollment processes.
- Process Improvement
- Drive improvements in speed, quality, and efficiency of operational processes, with a focus on growth and scalability.
- Partner with cross-functional teams, including Product, Engineering, and Data, to develop scalable workflows and implement systems that enhance efficiency and client satisfaction.
- Oversee operational metrics, identifying trends and risks while implementing new metrics to support growth and efficiency.
- Ensure data migration with minimal client disruption, collaborating closely with cross-functional teams.
- 3+ years of people-management experience, particularly in operations-focused roles; experience with process development or improvement is a must.
- Strong coaching skills and the ability to mentor and grow high-performing team members and analysts in a production-focused environment.
- Exceptional organizational skills with a proven track record of implementing systems to manage and scale complex processes.
- An analytical mindset with strong Excel/Google Sheets proficiency; SQL skills are a bonus and familiarity with BI tools like Looker is preferred.
- Ability to thrive in a fast-paced, high-growth environment while juggling multiple priorities and initiatives.
- Comfort in both tactical and strategic roles, with a hands-on approach to solving immediate challenges and a long-term focus on scaling processes.
- Previous experience with global operations teams, particularly in the healthcare or payor enrollment space.
- Knowledge of healthcare workflows, including licensing, enrollment, and claims management.
- Experience in fast-paced, high-growth environments, such as startups or venture-backed companies.
Employment Type: Full Time, Permanent
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CertifyMe Benefits
Work From Home 
Education Assistance 
Soft Skill Training 
Job Training 
Free Transport 
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