Service Head

Role & responsibilities

• We are looking for a Service Manager/Head with at least 8 years of experience to run an efficient and profitable service department through productive staffing, customer retention, cost controls, achieving objectives, and maintaining all service records.
• Forecasts goals and objectives for the department and strives to meet them.
• Responsible for dealership handling, taking care of after sales service of vehicles.
• Govern all the IT processes, understand Dashboards, and be able to Analyze data.
• Responsible for completing service-related queries of internal inventory of Electric Vehicles.
• Hires, trains, motivates, counsels, and monitors the performance of the complete service department.
• Directs and communicates the vertical needs to the service department for diagnosis.
• Verifies with the service department that the appropriate services have been completed.
• Understands and ensures compliance with manufacturer warranty and policy procedures.
• Monitors technicians' daily productivity reports and corresponding payroll records.
• Establishes and maintains good working relationships with clients to encourage repeat and referral business.
• Ensure effective implementation of field fixes and SOP for timely resolution of complaints.
• Informs repair technicians of time allowances/TAT.
• Conducts periodic spot checks of completed jobs for thoroughness and quality.
• Keeps abreast of new equipment and tools available and recommends purchases.
• The Service Manager has overall accountability for defining the service, ensuring services meet the business need and are delivered by agreed business requirements, and managing the service lifecycle.

Preferred candidate profile

• Experience of 8+ years within any reputed 2W organization, Automotive industry.
• Bachelors/Masters degree in Engineering
• Hands-on experience with IT Tools to manage the processes with Salesforce.
• Extensive experience and judgment to plan and accomplish goals.
• We are looking for someone who is an excellent multi-tasker and go-getter with high energy who can juggle managing their tasks.
• Excellent decision-making and IT/Analytics skills
• Strong communication and time-management skills