Hiring For Quality Analyst For domestic process.

Job description - Quality Analyst

Roles and Responsibilities

• Conduct quality audits, call audits, and root cause analysis to identify areas of improvement.
  
• Perform quality checks on processes and procedures to ensure compliance with standards.
  
• Generate reports using tools like Excel, BQM, TNI, Six Sigma, CSAT, Pareto Analysis, control charts, call calibration, call monitoring, and feedback.
  
• Identify bottom quartiles and generate reports for management review.
  

Desired Candidate Profile

• 2-5 years of experience in quality analysis or a related field (domestic process).
  
• Strong understanding of QC tools such as AHT, call audit, call calibration, call monitoring, feedback, etc. .
  
• Excellent communication skills with the ability to work effectively with cross-functional teams.
• Graduation/10+2+3 is mandatory.

• Must be comfortable with 6 days of worling.

• Willing to work in rotational shifts.

CTC - 4.5- 5LPA (Depending upon the Last/Current CTC)

Location -: Nos, 70, sringar, Kudlu Gate, Krishna Reddy Industrial Area, Hosapalaya, Muneshwara Nagar, Bengaluru, Karnataka 560068

Share your resume: Shriti.Rani@startek.com.