Servicenow Hardware Asset Management Supporter (5-7 yrs)

Job Title : Servicenow Hardware Asset Management Supporter.

Job type : Hybrid (Bengaluru).

Experience : 5 years.

Skill Area : IT Asset Management (End user Devices - Hardware).

Mandatory Skills : Hardware IT Asset Management, Service Now, ITSM, ITAM tools.

Roles & Responsibilities : .

Primary focus area : .

- Knowledge in IT compliance Standards, ensuring data accuracy for Asset life Cycle Management (Forecasting, Procurement, Deployment, Utilization, Maintenance & Disposal) in Service Now, as it forms the basis for effectively managing the full asset lifecycle and making well informed decisions under the guidance of the Global Asset Manager.

- Collaborate and engage with Regional HAMs/Local HAMs on HAM related matters to ensure adherence to Standard End user device assignment rules.

- Monitor ServiceNow data and follow up with the stake holders to ensure accuracy and completeness.

- Governing and Monitoring the Asset disposal process globally.

- Co-ordinating and liaising with the Disposal vendors to ensure adherence to SLAs and agreed deliverables including the validation of reports received from the disposal vendors for their accuracy.

- Establish and maintain process guidelines, necessary user guides and perform training to end-user for all the activities under Hardware Asset Management ((Forecasting, Procurement, Deployment, Utilization, Maintenance & Disposal).

- Generate KPIs for governance and control to ensure compliance with established standards.

- Monitor development with quality checks and controls including control reports for various parameters.

- Perform ad-hoc analysis and reporting based on the EUD HAM data.

- Assist, collaborate & manage IT End User Device (EUD) related Projects.

Secondary focus area :

- Maintain a list of service improvements and enhancements.

- Identify new service requirements to existing services and provide input to service owner / service provider.

- Perform health assessments of Global HAM Policies and processes/Practices.

- Conduct process deviation monitoring to identify areas for improvement.

- Identify and escalate issues to management as needed.

Key skills to succeed :

- Computer Science master's or bachelor's degree or comparable degree in IT or relevant field (Software Engineering, Economics, Computer Science, Business Administration) or Equivalent job experience Exposure on Service now and Asset life Cycle Management (Forecasting, Procurement, Deployment, Utilization, Maintenance & Disposal).

- 5+ years of IT or professional experience with service management, service delivery and/or operational vendor management.

- Strong analytical skills.

- Knowledge of ServiceNow and experience with governance and control is a plus (KPI dashboard creation, report generation etc.

- Should have worked on an ITSM/ITAM tool (Service Now, BMC Remedy, HP service management ticketing tool etc.

- Extended Expertise in MS Office (Outlook, Power Point & Excel).

- Good technical knowledge in Microsoft, Window 10, O365 environment, hardware; infrastructure and iOS devices.

- Excellent communication skills, fluency in English written and spoken.

- Large degree of flexibility and the ability to work under high time pressure.