PwC-French Language Specialist(Night Shift)-HYD/BLR

Role & responsibilities

Role Responsibilities

Should know how to read, write and speak French language.

• Act as first point of contact for employee concerns related to HR matters through a variety of channels
• Caseworker with high level knowledge of all HR matters
• Solve on contact using knowledge and resources or direct to subject case matter expert
• Leverage firm resources and experience to build knowledge
• Escalate red flags to supervisors
• Consult employees on available self serve resources

Minimum Degree Required: Full time Graduate

Minimum Years of Experience: 1+ years

Basic Knowledge/Skills:

Demonstrates some knowledge and/or a proven record of success in the following areas:

• Identifying and understanding employee requests by using knowledge, effective research, probing questions and troubleshooting methods;
• Make decisions and solving problems independently, expectation to consult with a supervisor on more difficult issues;
• Ability to identify common trends or opportunities and can suggest proactive process improvements;
• Empathy to understand and relate to customers' emotions and concerns. Can practice patience when dealing with frustrated or confused customers, allowing the representative to remain calm and helpful;
• Utilizing relevant technology, such as Genesys, Microsoft Office (Excel, PowerPoint, Word, ServiceNow), Workday and other firm sponsored web-based technologies;
• Clear and articulate written and verbal English communication skills with employees on complex and sensitive subject matter in manner;
• Time zone availability is important.

Shift timings-NIGHT SHIFT

8:00pm to 5am IST

6:00pm to 3am IST