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PwC-French Language Specialist(Night Shift)-HYD/BLR

1-6 years

Hyderabad / Secunderabad, Bangalore / Bengaluru

1 vacancy

PwC-French Language Specialist(Night Shift)-HYD/BLR

PwC

posted 6d ago

Job Role Insights

Flexible timing

Key skills for the job

Job Description

Role & responsibilities




Role Responsibilities

Should know how to read, write and speak French language.

  • Act as first point of contact for employee concerns related to HR matters through a variety of channels
  • Caseworker with high level knowledge of all HR matters
  • Solve on contact using knowledge and resources or direct to subject case matter expert
  • Leverage firm resources and experience to build knowledge
  • Escalate red flags to supervisors
  • Consult employees on available self serve resources

Minimum Degree Required: Full time Graduate

Minimum Years of Experience: 1+ years

Basic Knowledge/Skills:

Demonstrates some knowledge and/or a proven record of success in the following areas:

  • Identifying and understanding employee requests by using knowledge, effective research, probing questions and troubleshooting methods;
  • Make decisions and solving problems independently, expectation to consult with a supervisor on more difficult issues;
  • Ability to identify common trends or opportunities and can suggest proactive process improvements;
  • Empathy to understand and relate to customers' emotions and concerns. Can practice patience when dealing with frustrated or confused customers, allowing the representative to remain calm and helpful;
  • Utilizing relevant technology, such as Genesys, Microsoft Office (Excel, PowerPoint, Word, ServiceNow), Workday and other firm sponsored web-based technologies;
  • Clear and articulate written and verbal English communication skills with employees on complex and sensitive subject matter in manner;
  • Time zone availability is important.


Shift timings-NIGHT SHIFT

8:00pm to 5am IST

6:00pm to 3am IST


Employment Type: Full Time, Permanent

Read full job description

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What people at PwC are saying

What PwC employees are saying about work life

based on 9.2k employees
75%
88%
58%
88%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

PwC Benefits

Submitted by Company
Staff discounts
Professional Memberships
In-house learning tools
Referral Bonuses
Corporate Plan
Buy more leave! +7 more
Submitted by Employees
Work From Home
Health Insurance
Cafeteria
Job Training
Soft Skill Training
Free Transport +6 more
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PwC Bangalore / Bengaluru Office Locations

View all
Bengaluru Office
PricewaterhouseCoopers Pvt Ltd, The Millenia, Tower D , # 1 & 2 Murphy Road, Ulsoor Bengaluru
Karnataka 560008
Bengaluru Office
Price waterhouse Coopers, Embassy Golf Links Road, Embassy Golf Links Business Park, Challaghatta Bengaluru
Karnataka 560071

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