Senior Consultant_ Emergency Response Support System Expert

A career in our Government and Public Sector Transformation Management practice, within General Consulting services, will provide you with the opportunity to help clients seize essential advantages by working alongside business leaders to solve their toughest problems and capture their greatest opportunities

We work with some of the worlds largest and most complex companies to understand their unique business issues and opportunities in an ever changing environment

We help create sustainable change by stimulating innovation, unlocking data possibilities, navigating risk and regulatory complexity, optimising deals, and aligning costs with business strategy to create a competitive advantage

In joining, youll help federal, state and local government clients solve complex business issues and manage jurisdiction related risk

Youll help our clients assess their operational and security and data management strategies so they can continue to operate more efficiently and effectively, both today and tomorrow

Why PWC

At PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities

This purpose-led and values-driven work, powered by technology in an environment that drives innovation, will enable you to make a tangible impact in the real world

We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life

Together, we grow, learn, care, collaborate, and create a future of infinite experiences for each other

Learn more about us

At PwC, we believe in providing equal employment opportunities, without any discrimination on the grounds of gender, ethnic background, age, disability, marital status, sexual orientation, pregnancy, gender identity or expression, religion or other beliefs, perceived differences and status protected by law

We strive to create an environment where each one of our people can bring their true selves and contribute to their personal growth and the firms growth

To enable this, we have zero tolerance for any discrimination and harassment based on the above considerations

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Responsibilities

? Proficiency in emergency call systems,

telecommunications, IT infrastructure, and system

integration

Experience with 112 systems or similar

emergency response technologies is preferred

? Capable to design and implementation of emergency call

systems for handling high volumes of calls efficiently

? Stay informed about the latest technologies and

innovations in emergency call systems and recommend

improvements or upgrades

? Provide technical support for seamless integration of the

emergency call system with other emergency management

systems, such as dispatch systems and Geographic

Information Systems (GIS)

? Provide technical support for the 112 emergency call

systems, including troubleshooting issues and ensuring

system reliability and uptime

? Analyze call data and system performance metrics to

identify trends, issues, and areas for improvement

? Collect and incorporate feedback from users and

stakeholders to continually refine and improve the system

? Prepare and present reports on system performance,

incident handling, and response metrics to stakeholders

? Communicate with stakeholders/customers on an ongoing

basis

? Set and continually manage project expectations with

team members and customers

? Track project milestones and deliverables

? Develop and deliver progress reports, proposals,

requirements documentation and presentations

? Issue status reports to the project team, analyze results,

and troubleshoot problem areas

? Proactively manage changes in project scope, identify

potential crises, and devise contingency plans

? Strong analytical skills to assess system performance,

identify issues, and develop solutions

Mandatory skill sets: Subject Matter Expertise: Emergency Response Support

System (ERSS), Integrated Command and Control Centers,

Experience of handling Computer Aided Dispatched system

(CAD) and call centre application

Preferred skill sets: Working with law enforcement agencies like Police, smart city etc, on various Public Safety & Security solutions,

IT/Workflow/ERP applications

Years of experience required: Total work experience of 10+ years and relevant work

experience of 5+ years in any reputed IT/ITES firm

Education qualification: Graduation: BE / BTech / MCA

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required: Bachelor of Engineering

Degrees/Field Of Study Preferred

Certifications (if blank, certifications not specified)

Required Skills

Government & Public Services (G&PS)

Optional Skills

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Available for Work Visa Sponsorship

Government Clearance Required

Job Posting End Date