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Conversational AI Architect - Manager
8-13 years
Hyderabad / Secunderabad, Bangalore / Bengaluru
1 vacancy
Conversational AI Architect - Manager
PwC
posted 2mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Years of Experience Candidates with 8+ years of hands on experience
Required Skills
- Familiarity with the contact center architecture domain, conversational design & implementation and industry-specific challenges
- Understanding of conversational (chats, emails and calls) data and its preprocessing (including feature engineering if required) to train Conversational AI systems.
- Strong problem-solving and analytical skills to troubleshoot and optimize conversational AI systems.
- Proficiency in using frameworks like Dialogflow, Rasa, Amazon Lex, IBM Watson, or Microsoft LUIS.
- Understanding of language models and techniques for improving intent recognition and entity extraction
- Understanding and experience on cloud platforms (eg, AWS, Azure, Google Cloud, Omilia Cloud Platform, Kore.ai, OneReach.ai, NICE, Salesforce, etc) and their services for building Conversational AI solutions for clients
- Expertise in Python or PySpark. R and JavaScript framework.
- Experience with RESTful APIs, webhooks, and integrating chatbots with other systems (CRM, databases, etc).
- Understanding of serverless computing for building scalable and efficient conversational systems
- Excellent communication and collaboration skills to work effectively with cross-functional teams and stakeholders.
- Proven track record of successfully delivering conversational AI projects on time and within budget.
- Familiarity with Agile development methodologies and version control systems.
- Ability to stay updated with the latest advancements and trends in conversational AI technologies.
- Strong strategic thinking and ability to align conversational AI initiatives with business goals.
- Excellent project management skills to prioritize tasks, manage resources, and ensure project success.
- Knowledge of regulatory and compliance requirements related to conversational AI applications
- Experience in the telecom industry or a similar field
- Familiarity with customer service operations and CRM systems
- Certifications in cloud solution architectures, project management, or related areas like AWS Solution Architect - Professional , Google Cloud Architect - Professional
Nice to Have
- Familiarity with realtime streaming technologies, network and data security implications and methods.
- Understanding of NoSQL databases (eg, MongoDB, Cassandra, DynamoDB) for handling unstructured and semi-structured data.
- Good analytical & problem-solving skills
- Good communication and presentation skills
Employment Type: Full Time, Permanent
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Flexible timing
Monday to Friday
No travel
Day Shift
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